Job Title: Victims of Slavery Support Services Adviser
Location: Belfast
Salary: £25,467 per year, increasing to £29,580 after successfully completing probation.
Job type: Full-time, Fixed-Term. Potential to be made permanent or extended.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be hard working and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients.
If you are a strong communicator, have demonstrable experience of prioritising and working on your own initiative whilst respecting boundaries and a looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for two Victims of Slavery Support Services Advisers to join our dedicated and compassionate Victims of Slavery Support Services(VSSS) team, on a Fixed Term Contract.
This role will work as part of Migrant Help’s Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications.
Duties and responsibilities:
- Provide support to victims of trafficking (known as clients), as directed by the VSSS Team Manager
- Manage a case load offering appropriate individual support to client
- Refer clients to health and specialist agencies as necessary
- Arrange for the provision of necessities, including accommodation, food, clothing, toiletries
- Arrange meaningful activities, which may include social events, language lessons, orientation briefings, etc
- Support the process of clients being able to obtain employment and affordable housing, where appropriate
- Arrange the process of supporting a return to a client’s country of origin, where appropriate
- Collect management information as required
- Arrange for the preparation of appropriate documentation with Home Office/embassies, as appropriate in NRM referral
- Provide support to other colleagues as and when required
- Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis
- Keep up to date with legislation and the impact it may have on service users, and disseminate as appropriate to the team
- Undertake any other duties which may be assigned from time by the VSSS Team Manager
Experience and skills:
- Demonstrable administrative and organisational skills
- Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
- Excellent Customer Care Skills with meticulous attention to detail
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Service Adviser, Support Worker, Care Advisor, Helpline Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
