Job Title: Victim Care Adviser
Location: Oxford (Hybrid)
Salary: £25,976 Increasing to £29,580 after successfully completing probation. Potential for role to be made permanent or extended.
Job type: Full-time, 12 month Fixed-term contract. Can be located anywhere across Oxfordshire, Berkshire, Buckingham or Hampshire.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be organised and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients.
If you are resilient and a great team player, have demonstrable experience of working under pressure and to deadlines, planning time and priorities effectively and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.
The post holder will provide high-quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. The successful candidate will work consistently to support the continuous local development of the service; ensuring that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times
Duties and responsibilities:
- Provide support to victims of human trafficking and modern slavery (known as service users) as directed by the MSVC Team Manager and Senior Adviser/s for the region
- Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
- Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
- Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
- Collect and provide information to Senior Advisers and Management when required. This will include obtaining service user feedback in order to further develop and improve the service
- Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
- Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
- Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.
Experience and Skills:
- A positive and proactive attitude
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
- Have an excellent attention to detail and ability to problem solve
- Good clear written and oral communication skills in English, particularly in a multi-cultural environment
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
