Job Title: Victim Care Administrator
Location: One of our four Victim Care offices: Dover, Stratford, Luton or Oxford
Salary: £20,655 per year. Increasing to £24,050 after successfully completing probation.
Job type: 35 hours per week. Full-time, 12 Month Fixed-Term. Hybrid working. Candidates can also be based in Dover, Stratford, Luton or Oxford.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be organised and customer focussed, have demonstrable experience of problem solving and taking initiative and be passionate about protecting our vulnerable clients.
If you are an excellent communicator, have demonstratable administrative experience and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for a Modern Slavery Victim Care Administrator to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.
The post holder will provide an overall professional administration support service as part of the Modern Slavery Victim Care department. The successful candidate will be required to adopt a pro-active approach towards improving local administrative and financial processes in line with any updated requirements as determined by their line manager.
Duties and responsibilities:
- Maintain the contractual finance data and invoicing recording system
- Assist in maintaining the on-call change-over procedure
- Responsible for liaising with the Finance Department as and when required
- Responsible for monitoring the panic buttons in interview and teaching rooms and ensuring a weekly test is carried out and recorded
- Responsible for making payments to client pre-paid cards and amend Contract Costs on the TSA Capita System as per their entitlement under the Contract
- Provide relevant papers, provide statistical information, and take accurate minutes throughout meetings as requested
- Work in close partnership, both with other members of the team and other internal departments
- Responsible for answering incoming calls to the organisation and redirecting as appropriate
- Assist with the running of monthly Administrative Workshops for Advisers to maintain consistent, quality standards of work under the contract.
Experience and skills:
- Demonstratable experience in an administrative capacity, particularly with budgets, accounting, invoicing, and other financial processes, including reconciliation.
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Clear and precise written and oral communication skills, including well developed letter writing, minute-taking and form completion.
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Data Entry Clerk, Data Processing Assistant, Data Entry Administrator, Business Support, Business Admin, Business Administrator, Data Entry Assistant, Office Junior, Office Administrator, Administrator, Admin Assistant, Support Administrator, Office Clerk, Data Entry Admin, Helpline Advisor, Customer Service Advisor, Call Handler, Telephone handler, Customer Service, Admin, Administrator, Complaints Handler, Complaints Officer, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
