Job Title: User Researcher – Various Levels
Location: London (Hybrid)
Salary: £50,000 – £75,000 (dependent on grade)
Job Type: Permanent/Full-time
Only applicants with the right to work in the UK will be considered for the role.
The company:
We help our clients design and deliver digital, technology and organisational transformation – solving real problems for real people. We research, design and build things: better services and products, better ways of working, better user experiences and better organisations and culture. Our core areas of expertise are analysis, research, analytics, data; user-centred design (service design, content design, interaction design and user research); product management and delivery; business change and people development.
We work in the public sector, supporting initiatives that improve society and the lives of citizens; with not-for-profit organisations, charities and social enterprises; and with some private-sector companies. The key sectors we’re working in at the moment include education, apprenticeships & skills development, social care, rehabilitation, housing and criminal justice – but we’re always growing, developing and finding out about new things.
The role:
A successful user researcher will have a combination of research and analysis skills. Some of the things we look for include:
- Understanding and engaging with people to build relationships quickly with lots of people from different backgrounds
- Planning and designing research studies using various methods to gain impartial and targeted insights which feed into decisions
- Synthesising and analysing a variety of research findings into actionable outputs with an understanding of how this impacts design decisions
- Synthesising and analysing research findings into intelligent design solutions using prototyping tools to create testable outputs
- Working with people to create innovative, workable ideas that can challenge the way that they see things
- Utilising your organisational and communication skills to manage work in a fast-paced environment
- Visualising and understanding the end-to-end user journey, using holistic thinking to simplify and offer solutions for complex problems
- Presenting your findings and ideas (both verbally and visually) in a structured way that sets out complex issues very simply
Requirements:
You are open, curious, and excited about making a difference during this exciting period of growth. Some of the things we look for include:
- Experience of working in agile (preferably in a GDS setting): You have an awareness of agile tools and approaches, and how to use them
- Digital perspective: You understand how the digital economy is changing user behaviour and the government landscape
- Communicating information: You can communicate effectively across organisational, technical and political boundaries, understanding the context
- Well organised and good at working independently as well as with other people
- An ability to extract and interpret information from a user centred perspective to develop logical, and creative solutions for users
- A positive outlook, enthusiasm and willingness to learn are essential
- Some experience of working as a researcher or have trained in this area
What we can offer your career:
- Developing our people is at the heart of everything that we do
- Our environment is friendly, supportive and collaborative. We offer a learning and development programme that is tailored to you. New ideas are encouraged and there’s plenty of opportunities to innovate and make an impact. We can promise that the work will be varied and interesting and will give you lots of opportunities to develop and grow
- We have 3 promotion windows open each year so you can progress through the company
- You’ll be encouraged to get involved in coaching and mentoring and contribute to the development of user centred design at Farsight
More about our company benefits:
- 29 days + Bank Holidays off + buy/sell holiday option. (Going up to 31 days)
- Hybrid working model
- Flexible working around our core hours of 10am to 4pm
- Pension, we pay 5% into your pension and you pay 3%
- Death in service benefit of four times your salary
- A Christmas and birthday gift
- A discount on gym membership and access to the BUPA Employee Assistance Programme
- Enhanced sick pay, maternity, paternity, and adoption pay
- Regular socials, a Workspace office in central London and an open and supportive culture
Farsight Consulting is committed to providing equal opportunities and creating a diverse & inclusive place of work where everyone feels welcome.
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: User Researcher, UX Researcher and Research Analyst may also be considered for this role.
