Job Title: Training Operations Manager
Location: Hybrid – Between E8 London office and home working
Salary: £32,000 – £40,000 per annum
Job Type: Full Time, Permanent
Study Tech is a joint venture between Sight and Sound Technology and Assistive Solutions formed to deliver the Framework contract they have won to delivery service to Disable Students (receiving Disabled Students Allowance) on behalf of the Department of Education and Student Loans Company.
Study Tech supplies computer equipment, software, training and support to Students in Higher Education. The technology helps them overcome a wide range of conditions from Dyslexia, Sensory Loss ( low vison or hearing) to Mental Health conditions and motor disability.
Our people are required to have empathy and be willing to take time and care in supporting Students in the process of obtaining and becoming familiar with their condition supporting technology.
Our training team engage with students over remote video connections and face to face to teach students how to take the best value from their equipment and software.
About the role:
The Training Operations Manager will manage the daily operations for Assistive Technology training within Study Tech. It is a vital role as the coordination of the delivery of training is important – delays, lack of coordination or failure to understand the student’s challenges may impair the important role of learning to use the technology. The Training Operations Manager will ensure that the delivery of technology to delivery of training process is seamless.
Main Duties and Responsibilities:
- Working with our development teams to design and build resources
- Develop and maintain an efficient onboarding process
- Create onboarding schedules, checklists, and resources for new employees through an online portal
- Taking care to support and develop new Trainers within Study Tech
- Coordinate mentorship programs to ensure new Trainer members are well-prepared for their roles
- Monitoring customer feedback and making improvements as necessary
- Identify and resolve issues or bottlenecks that may arise
- Conducting Trainer reviews
- Awareness of subcontractor KPIs
- Proactively develop booking efficiencies
- Ensure efficient processes between administration and billing
- Identify areas for improvement in the process to maximise efficiency
- Identify trends and measure the success of delivery
- Work with senior staff members to arrange for team training, events, and experiences, to facilitate team cohesion and synergy
- Managing complaints and referring them for action, escalating as required
- Facilitate the incorporation of exceptions into SOPs, as needed
- Review the SOPs on a regular basis to ensure that they are fit for purpose
- Provide proposed SOP changes to the SLT as and when they arise
- Ensure that any changes to the agreed SOP are discussed and agreed with the SLT via the approval process
Qualifications and Skills experience:
- Proven experience
- Strong leadership and team management skills
- Proficiency in data analysis and the use of CRM/Excel software
- Exceptional communication and interpersonal skills
- Desirable if you have knowledge of disabilities and student learning
- Strong organisational and time management skills
- Ability to adapt to changing circumstances and prioritise tasks effectively
- Experience with process improvement methodologies
Remuneration and Benefits:
- Salary commensurate with market and experience salary band £32,000 – £40,000
- Company Pension scheme
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of; Director of Operations, Training, Operations Assistant, Programme Management, Project Operations Manager, Operations, Senior Project Manager, Social Support Operations may also be considered for this role.
