Job Title: Training and Development Administrator
Location: Dover (Hybrid)
Salary: £23,210
Job type: Fixed Term Contract
Closing Date: 18th August 2023
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
We are currently looking for a Training and Development Administrator to join our collaborative and welcoming Clear Voice team, on a Fixed Term Contract.
The successful candidate will be self-motivated and computer literate, have demonstrable administrative experience and be passionate about providing our customers with the best service and care.
The Training and Development Administrator will provide administrative support to the Quality team, specifically the Training and Development Coordinator. The post holder will be required to adopt a proactive approach towards implementing and maintaining Clear Voice training and development processes for our freelance interpreters.
This role will include ensuring all new interpreters complete mandatory training courses within the required timeframe after they join Clear Voice and arranging training for the current interpreter pool. The post holder will keep detailed records of all training completed and ensure any training gaps are reported.
If you are a strong communicator, have an excellent planning and organisational skills and are looking for an exciting role within a social enterprise that is making a difference, we’d love to hear from you!
Duties and Responsibilities:
- Following Clear Voice’s training and development processes to ensure all newly onboarded interpreters have completed mandatory training within the required time frame
- Assisting in developing a database that will allow us to monitor that all interpreters meet the training requirements and are in compliance with our contractual requirements
- Ensuring all interpreters are contacted regularly to highlight our training requirements, and contributing to further increased interpreter engagement
- Maintaining a robust CRM system and database of all interpreters, ensuring the information is up to date
- Highlighting where training has not been completed, following internal processes to mitigate this, and delegating where appropriate
- Facilitating access to the eLearning platform and portfolio of courses; including registering new interpreters, removing dormant users and providing general support and guidance
- Compiling reports and statistical information as required
- Working with the Quality Manager and Training and Development Coordinator to understand the training and development needs of the interpreters
- Undertaking any other duties which may be assigned to support the Quality team
About you:
The experience and skills you need:
- Good clear written and oral communication skills in English, particularly in a multi-cultural environment
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Have an excellent attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
- A positive and proactive attitude
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Please click on the APPLY button to complete the application form for this role.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
Candidates with experience of; Talent and Development Officer, Learning and Development Coordinator, Training Officer, Learning and Development Supervisor, L and D, Learning & Development, Training and Development, Corporate Learning, Training Advisor, Training, will also be considered for this role.
