Job Title: Tour Coordinator
Location: Hove, East Sussex
Salary: £22,000 – £26,000 per annum, dependent on experience
Job type: Full-time, Permanent
Established in 1996, Ski Safari is one of the UK’s leading independent ski tour operators specialising in tailor-made ski holidays to Canada, USA, Norway, Sweden, Japan and Switzerland.
Based in modern warehouse offices close to the beach in central Hove, we provide holiday packages direct to the customer combining first-hand resort knowledge with first-class advice and service. Ski Safari has been voted the UK’s Best Ski Tour Operator for the last seven years in a row by UK skiers.
About the role
We are looking for confident, motivated people with strong administration and communication skills to join our established operations team. This is a highly varied role combining administration, customer service and sales.
Reporting to the Operations Manager, you’ll be:
- Preparing and sending ATOL certificates and confirmation documents
- Booking car hire, transfers and other ground arrangements
- Advising on, selling and booking extras – lift passes, rentals, activities
- Dealing with changes and updates to bookings
- Managing flight bookings and flight schedule changes
- Collating and sending out customer travel documents
Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period. We also work weekend shifts over the peak departure dates at February half-term and Easter
About you
We are looking for capable, well-rounded individuals who are keen to get involved, learn and make a genuine contribution to the business.
Important attributes include:
- Extremely well-organised with exceptional attention to detail
- An excellent telephone manner and written communication skills
- Customer service experience
- Passionate about travel
- A real interest in developing an in-depth understanding of our product
- A team-player
- A problem solver
Why join us:
Aside from a competitive salary of up to £26k per annum we also offer a number of generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.
Please click the APPLY button to send your CV and covering letter for this role.
No Agencies Please
Candidates with the relevant experience and job titles of; Travel Agent, Business Travel Consultant, Tourism Officer, Tourism & Events Officer, Tourism Coordinator, Tourism Executive, Customer Service Advisor, Customer Service Representative, Customer Support, Customer Services Executive, Client Service, Customer Services Officer may be suitable for this role.
