To be considered for this role please submit your application direct to The Lowry via The Lowry link which will be sent via email. Or go straight to our website. Applications not submitted via this link are unfortunately not visible to The Lowry and therefore cannot be considered. Thank you for your co-operation.
Job Title: Ticket Sales Agent
Location: Salford
Salary: £19,305 pro rata per annum
Job Type: Full time (37.5 hours per week) and part time (up to 20 hours per week) contracts.
The Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. We are committed to celebrating the unique heritage of the location, putting communities and people at the heart of all we do.
About the role:
To respond to Lowry and Quaytickets customer booking enquiries either by telephone, post, in person or e-mail in order to maximise sales and deliver the highest standard of customer service.
Key Responsibilities:
- Act as the first point of contact for the customer processing Lowry and Quaytickets booking transactions using the computerised box office systems both on site at The Lowry contact centre and off site at mobile box offices as required.
- Ensure that accurate customer information is actively obtained, recorded and maintained within the database according to the Data Protection Act.
- Carry out telesales campaigns.
- Ensure the highest standards of customer service are consistently delivered in a timely manner.
- Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
- Identify and undertake training and development as required in order to meet personal and business needs.
- Undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Lowry.
Essential Skills and Experience:
- Strong communication skills.
- Strong customer care skills.
- Good organisation skills.
- Ability to work well as part of a team.
- Ability to work well under pressure.
- Data protection act.
- Microsoft Outlook.
- Used windows-based PC applications.
- Numerate
- Literate
- Experience of working in a contact centre sales environment.
- Experience of using computerised sales systems.
- Experience of upselling products over the telephone.
- Experience of responding to customer queries via e-mail.
Desired Skills and Experience:
- Computerised box office systems especially Audience View, ENTA, SRO4 or Secutix.
- Venue ticketing for Theatre, visitor attractions or sports venues.
- Dealing with difficult customers.
- Cash handling.
- Working across multiple computerised sales systems.
Benefits and package:
- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes’ walk from The Lowry building.
- Generous annual leave entitlement and a paid day off for your birthday!
- Discounts at the bars, restaurant and gift shop located within The Lowry building.
Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The application deadline for these vacancies is Wednesday 31 August 2022 at 12:00.
To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
If you’re interested in the role and would like to put yourself forward please hit APPLY.
Candidates with experience of: Ticket Officer, Sales Advisor, Visitor Services Advisor, Customer Service Advisor, Customer Service Representative, Sales Advisor, Ticketing Agent, Bookings Operative, Customer Support, Customer Service Executive, Customer Services Officer and Contact Centre will also be considered for this role.
