Job Title: Ticket Sales Agent
Location: Salford
Salary: £10.90 p/h
Job Type: Full time and part time contracts. (Fixed term until 15 January 2024)
The Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. We are committed to celebrating the unique heritage of the location, putting communities and people at the heart of all we do.
About the role:
To respond to Lowry and Quaytickets customer booking enquiries either by telephone, post, in person or e-mail in order to maximise sales and deliver the highest standard of customer service.
Key Responsibilities:
- Act as the first point of contact for the customer answering questions and queries whilst ensuring the highest standards of customer service are consistently delivered in a timely manner.
- Processing Lowry and Quaytickets booking transactions using the computerised ticket sales systems both on site at The Lowry’s contact centre and box office as well as offsite mobile box offices as may be required.
- Advising customers of additional products and upselling add-ons to enhance their overall experience.
- Achieve individual and team targets and KPI’s and positively contribute to the team.
- Ensure that accurate customer information is actively obtained, recorded and maintained within the database according to the Data Protection Act.
- Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
- Undertake all training as required in order to meet business needs.
- Undertake any other reasonable duties, commensurate with the level of the post to ensure the smooth running of The Lowry.
Essential Skills and Experience:
- Strong communication skills.
- Strong customer care skills.
- Good organisation skills.
- Ability to work well as part of a team.
- Ability to work well under pressure.
- An eye for detail; effective and accurate record keeping.
- Use of windows-based PC applications (Outlook, Word, Excel, SharePoint, etc).
- Working in a contact centre sales environment In-person sales and customer service.
- Experience of handling objections, ability to understand and promptly.
Desired Skills and Experience:
- Data protection act.
- Using computerised ticket sales systems especially SRO, Tessitura, Spektrix or Secutix.
- Venue ticketing for Theatre, visitor attractions or sports venues.
- Customer Service training.
- Sales Training.
- Achievement of individual team targets and KPIs.
- Cash handling.
- Using computerised ticket sales systems especially SRO, Tessitura, Spektrix or Secutix.
Benefits and package:
- Free car parking at MediaCityUK just a few minutes’ walk from The Lowry building.
- Generous annual leave entitlement for contracted staff.
- Discounts at the bars, restaurant and gift shop located within The Lowry building.
Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The application deadline for these vacancies is 25 September 2023 at 12:00pm.
To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
If you’re interested in the role and would like to put yourself forward please hit APPLY. Candidates with experience of: Ticket Officer, Sales Advisor, Visitor Services Advisor, Customer Service Advisor, Customer Service Representative, Sales Advisor, Ticketing Agent, Bookings Operative, Customer Support, Customer Service Executive, Customer Services Officer and Contact Centre will also be considered for this role.
