Job Title: Tenant Engagement Officer
Location: Riverside, Lowestoft
Salary: £22,183 to £27,741 per annum
Job Type: Full Time, Permanent
Closing Date: 11th October 2021 09:00 AM
Hours: 37 hpw
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
The role:
This role will drive tenant led engagement and ensuring it is constructive, meaningful and in the best interest of all tenants and the organisation. We are looking for an individual to join the busy Tenant Services team, engaging with our current tenant engagement groups, developing and recruiting to new groups as well as delivering digital engagement. Customer Satisfaction will also be part of the role, developing initiatives for its collection and interpretation to improve East Suffolk Council’s services to its tenants and residents.
You will be the day-to-day lead for tenant engagement, so will be responsible for the development of the Tenant Engagement Strategy, its implementation and monitoring, as well as organising meetings for all aspects of tenant engagement.
About you:
You should have a thorough understanding of the principles and methods of Tenant Engagement, experience of working in a customer facing role, as well as dealing with external agencies and partners. Excellent communication and organisational skills are essential.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits:
- Great opportunities for training and development.
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).
- Local government pension scheme.
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health & beauty and many other products and services
Due to the current situation with Covid-19, the majority of our teams are working from home and there is strict social distancing measures in place for the limited number of staff working from our offices. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
Please click on the APPLY button and you will be redirected to the Council’s careers page.
Candidates with experience of: Tenant Engagement, Customer Engagement, Client Engagement, Housing Officer, Housing Assistant, Housing Management, Housing Support, Tenant Services, Tenant Support, Client Support, Client Services, Client Relationship Executive will be considered for this role.
