Tenancy Support Worker

Tenancy Support Worker

Location: Kettering

Salary: £21,840 per year.

Job type: 37.5 hours per week. Flexible working hours/Job Share/Hybrid roles are available. There is a need to be in the office/onsite visits at least 3 days a week. All roles require driver with use of a car as will be out of office delivering face-to-face advice.

The Company:

We are a professional and charitable organisation, with two key areas of focus:

• Supported accommodation for single homeless people in North Northants
• Impartial and life changing housing, debt and benefits advice

We empower individuals to move out of debt, out of hunger, out of poverty and out of homelessness. At Accommodation Concern we believe everyone deserves the right to live their best possible life.

The Role:

Are you looking for a new challenge with a growing organisation? Could you be our next Tenancy Support Worker? You will be responsible for providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles.

This will also involve providing a person centred, strength based support service to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.

Main responsibilities:

• Delivering wrap- around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies or at supported accommodation.
• Maintaining accurate up to date records on the chosen case management system of progress against individual support plans; safety plans and outcomes information.
• Liaise with other agencies to facilitate access to support including Adult Social Care; Criminal Justice services; Health services; employment and training agencies.
• To complete risk assessments and maintain own safety by following lone working procedures.
• To support clients in routine maintenance of accommodation by enabling them to report repairs and allow access for contractors.
• Supporting clients to maintain their Occupancy Agreement by giving advice and support on budgeting, bill payments, dealing with neighbour disputes and the safety and security of the accommodation.
• To support Clients to find new/permanent accommodation when they are ready to move on through Keyways/private lets etc.
• To support the Tenancy Services Manager to ensure that the Tenancy Support Service remains compliant and meets all regulatory requirements eg Health & Safety, Landlord resposibiliites

Experience:

• GSCE level or equivalent in English & Maths
• Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience
• Preferably with drugs/mental health experience to work with rough sleepers

• A creative approach to problem solving; getting and keeping people engaged demonstrating empathy

Knowledge and understanding:

• An understanding and knowledge of the Housing First model and belief in the values and principles
• To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
• Experience of data collection, administration and recording procedures with the ability to maintain accurate case notes and organise own case load to support evaluation
• Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work
• Knowledge and abilities in using Microsoft Office packages
• Promote the rights, responsibilities and informed choice of the people receiving the service acting as an advocate to promote independence
• Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.

Closing date: Monday 31^st October 9am

Interview date: Week of 7^th November

If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role. Upon clicking apply, you will receive a full copy of the job description.

Candidates with the relevant experience or job titles of: Tenancy Manager, Mental Health worker, Drugs Officer, Homeless Support, Tenancy Support, Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator, Housing Officer, Debt Advisor, Benefits Officer, Benefits Advice, Welfare Officer, Welfare Assistant, Welfare Advisor, Revenues Officer, Revenues Assistant, Revenues Collection, Revenues Enforcement, Revenues Collection Officer, Revenues Administrator, Revenues Manager, Revenues Recovery Specialist, Finance Assistant, Housing Benefit Officer, Finance Executive, Finance Officer, Accounts Officer, Benefits Advisor, Revenue Advisor, Benefits Officer, Benefits Support Officer, Revenue Officer, Benefits Assessment Officer, Customer Aid, Benefits Adviser, Customer Service Manager, Face to Face Advisor, Customer Support may also be considered for this role.