Job Title: Tenancy Service Officer
Location: Kettering (Multiple locations across North Northants & Northampton Town areas)
Salary: £11.98 per hour (£23,368 fte)
Job type: Up to 37.5 hours per week. Flexible working hours/Job Share are available. Monday to Friday, 9am – 5pm.
The Company:
We are a professional and charitable organisation, with two key areas of focus:
- Supported accommodation for single homeless people in North Northants
- Impartial and life changing housing, debt and benefits advice
We empower individuals to move out of debt, out of hunger, out of poverty and out of homelessness. At Accommodation Concern we believe everyone deserves the right to live their best possible life.
The Role:
Do you care about homeless people and want to move into a new role to support them back into homes where they can thrive?
This is a complex role where you will need to know about substance abuse/mental health and housing, but also remain resident focused, positive and have the end goal in sight.
The TSW will be responsible for coordinating and providing a person centred, strength-based support service to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.
We are looking for people who are keen and eager to make a real difference!
Main Responsibilities:
- Delivering wrap-around intensive, trauma informed support to people with multiple and complex issues
- Maintaining accurate up to date records on the electronic case management system
- Liaise with other agencies to facilitate access to support including Adult Social Care; Criminal Justice services; Health services; employment and training agencies.
- Regularly review the person-centred support plan to update, record and monitor progress of caseload
- Perform robust assessments of referrals for the service
- Promote, and encourage peer involvement within the service
- Work closely with the Tenancy Services Supervisor to select, interview and have an approved client intake list
- To complete risk assessments and maintain own safety by following lone working procedures
- To work flexibly to ensure that service delivery is achieved and adapt to engage clients
- To support clients in routine maintenance of accommodation by enabling them to report repairs and allow access for contractors
- Supporting clients to maintain their Occupancy Agreement by giving advice and support on budgeting, bill payments, dealing with neighbour disputes and the safety and security of the accommodation.
- To support Clients to find new/permanent accommodation when they are ready to move on through Keyways/private lets etc
Experience:
- We are looking for people with drugs/alcohol or mental health support experience
- GSCE level or equivalent in English & Maths
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience
- A creative approach to problem solving; getting and keeping people engaged; demonstrating empathy
Knowledge and Understanding:
- An understanding and knowledge of the Housing First model and belief in the values and principles
- To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
- Experience of data collection, administration and recording procedures with the ability to maintain accurate case notes and organise own case load to support evaluation
- Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work
- Promote the rights, responsibilities and informed choice of the people receiving the service acting as an advocate to promote independence
- Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.
If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role.
Candidates with the relevant experience or job titles of: Housing Support Worker, Housing Coordinator, Supported Housing Officer, Resident Support Worker, Housing Advocate, Housing Case Manager, Housing Navigator, Tenancy Sustainment Officer, Homelessness Prevention Worker, Outreach Support Worker, Housing Crisis Interventionist, Shelter Support Specialist, Housing Project Coordinator, Housing Liaison Officer, Independent Living Coordinator may also be considered for this role.
