Job Title: Tenancy Administration Support
Location: Kettering / Hybrid
Salary: £21,840 per year
Job type: 37.5 hours per week. Flexible working hours/Job Share are available. Service runs Monday- Friday 9am to 5pm (no weekend/shift work).
About us:
We are a professional and charitable organisation, with two key areas of focus:
- Supported accommodation for single homeless people in North Northants
- Impartial and life changing housing, debt and benefits advice
We empower individuals to move out of debt, out of hunger, out of poverty and out of homelessness. At Accommodation Concern we believe everyone deserves the right to live their best possible life.
The Role:
Support the office teams to function in a professional and efficient way, enabling beneficiaries to receive a high standard of service. To manage the day to day functions of the office, including Health & Safety, stationery and sourcing items for the set up of new supported accommodation properties. To provide Admin support for the Advice Services & Tenancy Support Services Teams. To be responsible, alongside the Executive Assistant and CEO, for the marketing strategy of the charity including the website.
Main Responsibilities:
- To accurately record resident case notes from the Tenancy Support Workers on Advice Pro (our CRM) in a timely manner.
- Upload forms and Outcome Stars / WEMWEBS to Advice Pro
- Update Advice Pro with details of new referrals and allocate to Tenancy Team Leader.
- Maintain stock levels of the various resources held across the organisation and submit purchase orders for all sites.
- Researching and sourcing goods and services, obtaining quotations for required items to support the service development.
- Support with the submission and reporting of grant applications (eg Charity Link / Vicar Relief Fund), Food Parcels and the distribution of these.
- Coordinate the set-up of new properties and source required furnishings
- Close liaison with the Tenancy Compliance Administrator to ensure Health & Safety compliance monitoring across RSI and supported accommodation properties.
- Support the Tenancy Support workers to ensure all resident welfare checks are completed
- To prepare statistical reports, written reports, case studies and any other feedback relevant to the service.
- To undertake a range of consultation and evaluation processes with clients as required.
- To adhere to the charity’s policy and procedures, including safeguarding reporting, interventions and disclosures.
Experience:
- A Level or equivalent qualifications or relevant experience
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)
- Business Administration qualification
- 2+ years’ experience in office administration
- Experience of displaying patience and the ability to remain calm in stressful situations
- Experience of having to be thorough and pay attention to detail
- Experience of working confidentially on their own and embracing working as a part of a team
- Experience of working in the third/voluntary sector
- Experience of working with diverse, hard to reach and/or vulnerable adults
- Experience of writing marketing materials – newsletters, briefings etc.
Knowledge and Understanding:
- Extensive knowledge and abilities in using Microsoft Office packages
- An understanding of the need for client confidentiality and GDPR
- Knowledge and ability to use Advice Pro database
- Understanding of the issues that affect people living in poverty/homeless
- Knowledge of social media outlets
- Ability to work independently without supervision and within a team
- Ability to work professionally, innovatively, diligently whilst under pressure/deadlines
- Excellent organisational and time management skills
- Ability to Implement Procedures in a Fast-Paced and Evolving Environment
- Excellent Customer Service Skills
- An understanding of a person-centred approach and its impact on service quality
- An understanding of the issues associated with vulnerable adults, mistreatment and Abuse
Personal Attributes
- Excellent organisational, planning and time management skills with the ability to prioritise and juggle conflicting demands
- Commitment to equal opportunities, non-judgemental and anti-oppressive practice
- A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment yet meet deadlines.
- A willingness to accept accountability and be pro- active in seeking responsibility
- The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services
- Ability to challenge the status quo and influence others to change culture
- To have a sense of humour, be personable and accept that things won’t go as you think
If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role.
Notice to all Recruitment Agencies – we do not require help with this vacancy, thank you.
