Job Title: Telephone Operator
Location: Dover
Salary: £20,655 per year.
Job type: 35 hours per week. Full-time, permanent. Hybrid working.
The Company:
Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be organised and efficient, have demonstrable experience of working quickly and effectively within a pressurised environment and be passionate about protecting our vulnerable clients.
If you are an excellent communicator, have demonstratable call handling experience and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for a Telephone Operator to join our collaborative and welcoming Clear Voice team, on a Permanent Contract.
The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director/CEO overall.
Duties and responsibilities:
- Connecting clients’ calls to interpreters via our busy phone operator line
- Through the consistent and high-quality delivery of service, maintain and develop the service’s values and reputation in the marketplace
- Effectively triage emails and calls to the relevant departments
- Respond to all stakeholders’ requests in a timely, professional, and accurate manner
- Form and maintain positive working relationships with current clients and partners
- Support the team with the day-to-day administrative needs of a busy service
Experience and skills:
- Demonstrable experience of working as part of a team as well as taking the initiative to work independently
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Ability to form good working relationships with demonstrable customer care skillsand meticulous attention to detail
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to submit your CV and complete the application form for this role.
Candidates with the relevant experience or job titles of: Telephone Operator, Helpline Advisor, Customer Service Advisor, Call Handler, Telephone handler, Customer Service, Admin, Administrator, Complaints Handler, Complaints Officer, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
