Job Title: Technical Support Team Leader
Location: Cambridge
Salary: £26,000 – £30,000 per annum
Job type: Full time, Permanent
Are you passionate about high quality technical support and do you enjoy passing on your knowledge to others? Then they have a role where you can make a real difference. As the Technical Support Team Leader, you will be ultimately responsible for ensuring that the needs of their clients are understood and satisfied. You will prioritise customer satisfaction and ensure that their standards are met or exceeded throughout your team.
About The Company:
The Company has been working with their customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. Their two founders have created a company with staff that work together, learn from each other and support each other through all levels of the company.
They encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their customers.
The role:
- Provide high quality support to their Network, Hosting and Telephony clients
- Perform line management duties for your team
- Take ownership of their customer experience, ensuring that all actionable requests are managed correctly and completed to the best of their ability
- Ensure that incident and change management processes are in line with expectations
- Where required, provide on-site support to clients within the UK
What they need from you?
- First and foremost, you are an engineer, so you have excellent networking skills, preferably within a service provider environment, with a solid understanding of MPLS/BGP core networking and associated technologies
- Demonstrable experience with QoS solutions and traffic shaping
- Demonstrable experience with Remote Access and Site-to-Site VPNs
- Additionally, you have experience managing workloads, setting priorities, and dealing with escalations
What’s in it for you?
At The Company, they are a family. They’re a friendly bunch with passion, ambition and they thrive on teamwork, learning & development.
They’re committed to your personal career growth and they’ll provide you with opportunities to further your technical skills and progress within the business.
- Profit share, BUPA health care & 5% contributory pension
- 33 days holiday (including bank holidays), increasing every 2 years you work with them
- A wide variety of company socials
Due to the nature of the role your application will only be considered if you are already in and able to work in the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
