Job Title: Inbound Tech Support Desk Agent
Location: Fleet, Hampshire
Salary: £10 per hour
Job Type: Full Time, Contract (6 months)
The Company is the leading telecoms training company for the channel. They used their decades of expertise in training and development and merged it with an unparalleled knowledge of the platforms in the market to create a truly differentiated support service.
They provide fully managed services to industry Service Providers. Their services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.
The Role:
This is an amazing opportunity which can lead to a permanent position working with one of the largest UC companies in the world. The role will be based in their satellite office in Church Crookham, Fleet. They are a busy office and everyone in the business is seen as a key player providing a first-class service to their customers. You will join a young, dynamic team where they believe in supporting each other, enjoying some additional benefits such as gym memberships and team events.
It is important to understand each member of the team have an accountability for their work, tasks are assigned and objectives are worked towards with potential bonuses for over achieving.
Future prospects include a possible permanent position within the company. Although this is a temporary contract, the business is growing and future permanent roles will be available to interview for. Their employees receive excellent training in their role and have opportunities to explore other parts of the business such as on site installation engineer and Level 2 Technical support desk.
Key Responsibilities:
- Dealing with Customer queries relating to their new telephony migration
- Coaching the Customer on their new system
- Troubleshooting any issues that may have resulted in the switch to the new technology
- Escalating any faults that may have occurred due to misconfiguration during the migration
Key Requirements:
- Customer Service experience needed
- Confident individuals, with the ability to build customer relationships
- Essential knowledge of Office programmes
- Good communication skills both written and spoken
- No prior technical experience required but is advantageous
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Technical Customer Service Representative, Client Support Engineer, Technical Product Support, Technical Support Executive, Enquiries Assistant, Support Assistant, Enquiries Advisor, Customer Services Officer, Clients Service Representative, Customer Services, Customer Assistant, Customer Service Assistant, Customer Service Coordinator, Client Account Coordinator, Client Relationship Assistant, Customer Support Engineer, Technical Support, Technical Client Support, Product Support Technician, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Service Administrator, Business Support will also be considered for this role.
