Job Title: Technical Support Assistant / Stores Person
Salary: £25,000 – £28,000 per annum depending on skills and experience
Location: Downton, Salisbury
Job Type: Full time, Permanent
Working Hours: Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4pm
About the Role:
We are seeking a dedicated and skilled Technical Support Assistant/Stores Person to join the Service team at our sister company, based in Downton. They are a leading provider of high-quality medical refrigerators and freezers.
In this role, you will provide technical assistance and support to our customers across the world ensuring the proper functioning and maintenance of our medical refrigeration and freezing equipment. You will be responsible for assisting customers with their service enquiries, helping to resolve technical issues, specifying and despatching parts. An understanding of refrigeration systems would be advantageous, but product training will be given.
Key Responsibilities:
- Provide technical support to customers via phone, and email
- Handle packaging and shipping of technical items as required
- Receive and inspect incoming shipments, ensuring accuracy and quality
- Maintain organized storage systems to facilitate efficient retrieval of items
- Maintain a clean and orderly storage area, adhering to safety standards
- Update customer and inventory records using relevant software or systems
- Conduct regular audits to ensure accuracy of inventory data
Requirements:
- Previous experience in a technical support role
- Knowledge of technical components and equipment
- Strong organizational and multitasking skills
- Attention to detail and accuracy in record-keeping
- Effective communication and collaboration skills
- Proficient in using IT and Microsoft Software
- Experience using ERP, CRM and other technical support tools and software
- Willingness to adapt to changing inventory needs
If you are passionate about technology, possess excellent problem-solving skills and a proactive approach to tasks and want to contribute to the healthcare industry, we encourage you to apply!
Benefits:
Holidays: starting entitlement of 22 days plus Bank Holidays increasing each year to a maximum of 28 days plus Bank Holidays.
Sabbatical: one month paid sabbatical after 6 years.
Candidates must have a right to work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Technical Support Specialist, Inventory Coordinator, Biotechnology Product Specialist, Cold Chain Logistics Specialist, Quality Assurance Specialist (Medical Refrigeration), Laboratory Equipment Specialist, Biomedical Equipment Technician, Logistics Coordinator, Help Desk Support, Customer Service Representative may also be considered for this role.
