Job Title: IT Helpdesk Engineer
Location: Swansea Office – Llansamlet
Salary: £22,000 – £24,000
Job Type: Full Time
Working Hours: Monday to Friday – 8am to 5pm
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an enthusiastic Technical Support Advisor to join our team to assist customers resolving telecom related technical queries and issues.
You will be responsible for answering all types of technical queries on all telecom related products such as lines, broadband, hosted cloud telephony, telephone systems, networks, mobile and WiFi.
Job Responsibilities:
- Answering the phone to inbound calls from customers who require technical help
- Troubleshoot and resolve software and hardware issues remotely over the phone
- Investigating and monitoring all related IT, network, workstation, laptop and application performance issues
- Ensuring customer faults and incidents are resolved within SLA’s
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Ensuring all open cases are updated with relevant information and customers are regularly updated
- Responsible for giving a first-class service at all times
Job Experience Required:
- A positive attitude with a can do approach to everything!
- Excellent communication skills
- Great telephone manner
- A team player
- Previous telecoms helpdesk/engineering experience is an advantage
Renumeration and Benefits:
- Basic Salary of £22,000-£24,000
- Staff Share Equity Scheme
- New customer referral incentive
- Onsite Parking
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
