Job Title: Technical Support (Cloud)
Location: Whiteparish, near Salisbury
Salary: Competitive
Job Type: Full Time, Permanent
The Company:
Based in Wiltshire, the Company is a world leader in the design and manufacture of advanced monitoring and data-logging systems, and provides bespoke design and manufacturing services to other market-leading companies.
This is an exciting opportunity to join a rapidly expanding business. Reporting to the Sales and Marketing Manager, you will provide effective first-line technical support for their expanding range of Cloud-based products and services.
Job Role:
Main Duties
- Become an expert on their data logging hardware and software, with training provided
- Troubleshoot customer systems, from individual PCs to corporate networks
- Visit customers to provide on-site problem solving, when necessary
- If needed, respond to requests for support outside normal working hours
- Create technical support materials
- Maintain a high level of relevant technical knowledge
Helpful Attributes
- Technical background in IT and networks
- Calm, friendly and professional manner
- Problem solving
- Interest in learning new skills
- Experience of wireless networks, Cloud computing and remote troubleshooting preferred
- Driving licence
They offer training and support, career development, and an attractive salary and benefits package.
Non-smokers only
Due to the nature of the role the Company will not be offering any kind of relocation or immigration assistance to candidates.
Any approach from employment agencies will result in deselection from future recruitment opportunities
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience or relevant job titles of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, IT Customer Support Advisor will be considered for this role.
