Technical Services Manager – Telecoms

Job Title: Technical Services Manager

Location: Field Based

Salary: Competitive dependant on experience

Job Type: Full-time, Permanent

IRIS Service Delivery UK Limited is an independent company delivering Telecommunications services across Mobile, Fixed and Optical Networks.

Our expertise lies in the delivery of end-to-end services and our capabilities include, but are not limited to:

• Project and Programme Management
• Site Acquisition and Design
• Civil Works
• RAN Installation and Commissioning
• Rigging
• Transmission solutions
• Fixed Network Installation and Commissioning

About the Role:

The Technical Services Manager is responsible for the management of the Company’s project quality (Mobile and Fixed Network) and technical training to support its projects. This is a key post responsible for driving a First Time Right culture across all areas of operational delivery, enabling IRIS to be the industry lead and the envy of its competitors.

Key tasks:

• Manage the Technical Services Group (TSG)
• Accountable for deployment quality
• Analysing/trending internal and external technical audit data
• Ensuring Root Cause Analysis is completed
• Ensure Improvement Plans are created and managed
• Ensure all operational IRIS, Nokia and customer SLAs are exceeded and implement corrective actions/improvements as required
• Drive continual improvement and First Time Right culture
• Implement contractor consequence management process for addressing contractor quality issues
• Be proactive in identifying quality issues and communicating required corrective actions by the creating policies, field notes, toolbox talks and workshops
• Chair/attend internal and external quality review meetings
• Reduce deficiencies (including NDP-D/PACS &INCMs) across all Mobile and Fixed Network contracts
• Accountable for engineer and auditor competency and licencing
• Accountable for accuracy of quality reporting (NDP-D, customer and Nokia reports)
• Escalating quality issues to IRIS Senior Management
• Ensure production of quality presentations for inclusion in monthly project review meetings
• Manage & support the project teams with all aspects of project delivery, including On The Day support
• Accountable for Engineer and Technical Auditor competency Management
• Collaborate closely and support the Resource and Electrical Service Managers on all BTS/Electrical and resourcing/scheduling issues
• Collaborate with Nokia to improve NDP-D evolvement and reporting
• Ensure Project’s Scope of Works are clear and accurate
• Accountable for Operational Documentation including; reviewing new technical documentation/ registering/issuing internal and to partners, complying with the IRIS Quality Management System and ISO 9001 document control requirements
• Ensure projects are supported with site gating and technical queries
• Receive and validate all relevant instructions from the client
• Comply with IRIS certified management system requirements (9001 & 27001)
• Identify process gaps and, in consultation with process owners, drive process creation and governance
• Be the main point of influence regarding the company direction on client technical requirement and the delivery of operational quality matters
• Support IRIS delivery programme from both a technical and capacity perspective
• Support all pricing and bid works with knowledge of technical and client project quality when required
• Maintain continual awareness of industry legislation and client delivery requirements and ensure advances and latest updates are received, understood and implemented where applicable
• Be the main company interface with the client on matters of technical delivery and quality
• Own, manage, collate & update customer and IRIS tools/trackers with new data and or instructions when required
• Check and prepare instructions to partners & suppliers
• Record incoming reports & issue regular outstanding reports details. Deal with all queries relating to this role
• Manage & have regular meetings with suppliers/partners to ensure they meet delivery timescales on matters of technical compliance and quality delivery in accordance with SLA’s
• Ensuring the TSG scope and roles and responsibilities are managed/updated
• Understand, adhere to and promote company policies and processes
• Manage & support other employees with all aspects of technical compliance and quality delivery
• Any other duties deemed appropriate by the business

About you:

• Be passionate about driving/improving operational quality
• Must have held a similar position previously. (E)
• Have proven experience in Telecoms industry. (E)
• Demonstrate proven experience in the UK cellular market. (E)
• Hold a formal Project Management Qualification. (D)
• Hold a formal H&S Qualification (D)
• Hold a L3 in Nokia SEP (E)

Every application is valued, and we will let you know the outcome of your application via phone or e-mail. If you would like clarity on any decisions, we are more than happy to provide feedback on your application.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Service Delivery Manager, Project Delivery manager, Telecoms Project Manager, Telecoms Service Delivery Engineer will also be considered.