Job Title: Technical Services Engineer
Location: Richmond-upon-Thames
Salary: Competitive, depending on experience
Job type: Full time, Permanent
The Company is an innovator in cloud solutions, working with global customers and partners to deliver a comprehensive suite of end-to-end managed IT services. Formed in 2016, they have team members and offices located across the United Kingdom, Ireland, and Netherlands.
They help companies embrace the cloud revolution, transforming the way IT professionals operate by managing their systems and data securely. By leading their IT resilience, they guarantee peace of mind and the foundations to scale business with a fully managed support system.
They are built on integrity and a personal approach with customers that offers a true partnership. Likewise, their team members enjoy a culture which promotes collaboration in a family friendly working environment, as well as supporting autonomy, self-development, and a commitment to their shared goal of delivering market leading IT services.
The Role:
They are currently undergoing a period of rapid expansion in 2020 and searching for talented Technical Services Engineer’s to join their dynamic and growing team located in Richmond upon Thames. They’re seeking a number of new team members (salary for each role is dependent on experience!) who can bring a much-needed depth of expertise in some key areas such as server architecture, Windows and/or Linux expertise.
Key Requirements:
- Truly passionate about IT and have at least five years’ experience in an IT technical role
- Happy liaising with customers in person, though mainly on the phone as most of their support and consultancy is provided remotely
- Be able to explain technical issues in easily understood terms
- Need to be able to work in a team and meet SLAs
- Able to work under tight deadlines and be able to prioritise under pressure, and should have strong project management skills as you will be working on multiple projects at the same time
- Be responsible for managing your own time
- Be expected to learn quickly and work with a variety of new and different technologies
- Be expected to join the on call, out of hours rota, and work outside of standard M-F office hours on occasion for planned maintenance activities
The successful Candidate will have/ be:
Essential
- VMware vSphere
- Microsoft Azure
- Expertise in at least one of the following
- Windows Server (2008-2016) and/or
- Linux (Redhat, CentOS)
- Windows Server 2008 / 2012 / 2016 onwards
- Microsoft Active Directory
- Group Policy
- Microsoft Office (SPLA and O365)
- Troubleshooting IT issues
- Customer Facing experience
- Team leadership experience or wish to do so
Desirable
- Fortigate Firewalls
- PowerShell Experience
- Terminal Server experience
- Fibre Channel SANs
- Microsoft SQL
- Cisco switches, routers and Cisco IOS
What they offer in return:
- Mobile phone or contribution to BYOD
- Laptop (when progressed to on call / out of hours rota)
- Private healthcare (following successful probation)
- Workplace pension scheme
- Free food in the office
- Product training and ongoing mentoring from across the group
- Occasional international travel (to customer offices or group office locations)
- Ability to work from home on occasion when required
Please click on the APPLY button to send your CV and Cover Letter for this role.
STRICTLY NO AGENCIES
Candidates with the relevant experience or job titles of: IT Technician, Technical Services Engineer, Technical Support Engineer, Desktop Support Engineer, IT Services Technician, 2nd Line Engineer, 3rd Line Engineer, IT Field Services Engineer, Network Support, Helpdesk Engineer, Technical Engineer, Citrix Engineer may also be considered for this role.
