Job Title: Technical Support Advisor
Location: Bridgend
Salary: £18,000 – £20,000 per annum
Job Type: Full Time, Permanent
DataKom is a well-established, award-winning Telecommunications Company based in Bridgend. At DataKom our primary focus is to ensure the best customer service for our customers.
A fantastic opportunity has arisen to join our 1st line support team. As a member of the tech support team, you will have excellent customer service skills, matched with a solutions-based approach to any customer support calls or queries. You are responsible for handling inbound technical support calls, emails or voicemails. Resolving support issues in a timely manner, giving priority to the issues including escalation of issues where additional support is needed.
You will be:
- Providing Excellence in customer service to all clients
- Answering daily calls from customers in a professional manner whilst logging their issues in our CRM systems
- Using configuration / administration portals and tools to diagnose reported issues.
- Resolving technical queries within agreed SLA’s, escalate when further support is required.
- Planning and prioritising workload for our field support team
- Ensuring the company CRM is maintained and up to date
- Ensuring your personal product and service knowledge is maintained at a high level
Requirements:
- Excellent communication skills, both written and verbal
- Ability to work to deadlines with good time management
- Hungry to learn new systems & skills
- Experience in using CRM or ticketing system.
- Experience in a customer focused technical role.
- Understanding of broadband, Wi-Fi, telephone systems but not essential.
Desired but not essential:
- Knowledge of telecoms systems but not essential
There will be full training provided for the chosen candidate. If you have a “can do” attitude, ready for your next career move and are passionate about technology and customer service then this is the role for you.
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with the experience or relevant job titles of; Client Services Representative, Client Support Administrator, Sales Support Administrator, Senior Client Services Executive, Customer Services Executive, Client Service Representative, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.
