Job Title: Inside Sales Support Engineer
Location: Romsey, Hants (Office Based)
Salary: Circa £25,000 per annum
Job Type: Full Time, Permanent
About the role:
Reporting to the Office Manager, you will be providing support to our field-based sales account managers, developing your own direct sales and support responsibilities and working with the Office Manager to ensure the smooth running of our internal business processes.
This is a new position with opportunities for personal development within a fast-growing high-tech company.
Key duties:
Pre-sales and Post-sales activities including, but are not limited to:
- Direct customer communications to capture requirements and ensure a timely response
- Working with our technical specialists to advise our customers on solutions from our products and services
- Producing customer quotations
- Customer support activities
- Coordination and assistance with website updates and marketing activities
- Monitoring and responding to the website chat facility and guiding any incoming chats through our sales/support processes
- Assisting with marketing activities and campaigns
- Maintaining effective internal and external (customer) communications
- Assisting with office admin functions and taking ownership of allocated functions as appropriate
About you:
- Personable and friendly, a team player, able to communicate effectively with customers and suppliers
- An instinctive appreciation of the vital importance of customers, staff and suppliers and incorporating that into your attitude, approach and activities
- A university degree or a good A-Level in a Science subject
- Able to demonstrate at least a basic understanding of electrical quantities and concepts (e.g. Volts, Amps, Ohms, Watts) and the ability to develop and apply this knowledge to our products
- Capable of quickly developing an understanding of the key technical differences between our products sufficient to guide our customers to a preliminary selection
- Capable of quickly getting up to speed with our office computer systems
- Creative and proactive approach, keen to take the initiative
- A background involving technical support or use of electronic measurement equipment or similar would be an advantage, as would any knowledge or experience of electrochemistry or biochemistry
- Sales/marketing experience (phone / email / LinkedIn, etc.) would be considered an advantage
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of Internal Sales Engineer, Inside Sales Engineer, Inside Account Manager, Client Services, Technical Customer Service, Office Support, Electrical Engineering Graduate, Electrical Tester Measurement, Electronic Instrumentation, Laboratory Equipment may also be considered for this role as would a Field Sales Engineer seeking an office-based role or an electrician looking to step into a different field.
