Technical Infrastructure Engineer

Job Title: Technical Infrastructure Engineer

Location: Canary Wharf

Salary: £31,750 plus on call allowance of £8,250

Job type: Full Time

On call: 3 weeks in 8 weeks

Employer: Hospedia Ltd

You must have the right to work in the UK and live within a 2.5 hour commutable distance to Canary Wharf to be considered for this role.

WiFi SPARK and Hospedia Ltd are leading technology solutions providers, specializing in media delivery systems for HealthCare and guest WiFi solutions for public spaces. We deliver a wide range of services that enable our clients to enhance their Patient and guest WiFi experience, improve engagement, and increase ROI. Our innovative solutions are used by a variety of clients across multiple sectors with a primary focus on healthcare.

The Role:

The Technical Infrastructure Engineer is a senior technical role within the business. It requires a high level of technical competence, industry knowledge and commercial appreciation. The infrastructure team is responsible for the design, delivery and support of highly technical solutions and services across over a hundred sites in the UK, and as such need to always work to exacting standards of quality and professionalism.

Key Responsibilities and Accountabilities:

• Implement, manage, and maintain the computing, data, storage, backup and network environments. This includes the support of the core business and operational support systems attached to those networks.
• Carry out regular capacity planning on all components of the platform and infrastructure to ensure the service is fit for purpose, identifying expansion requirements needed to support growth.
• Contribute towards the training and development other teams.
• Ensure the uptime and service availability of the core virtualized server platform.
• Ability to troubleshoot effectively to quickly resolve faults on the computing, data, storage, and security networks.
• Be able to communicate effectively with key suppliers of the systems in use from a support and implementation perspective and have excellent customer focus.
• Be able to troubleshoot complex issues and be able to link together seemingly unrelated problems that are all elements in the same, larger picture.

Essential Attributes:

• Proven 2nd / 3rd Line experience in a similar specialist support role
• A detailed understanding of network management within a heterogeneous environment comprising Citrix XenServer, Microsoft Windows Server, and Linux (Debian) computer operating systems.
• Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian)
• A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets.
• An ability to maintain regular backups of Servers using a mixture of backup and recovery products.
• An ability to configure and troubleshoot, switches, firewalls routers and wireless networks.
• A detailed understanding of copper structured and fibre optic cabling systems
• The post holder will have the ability to produce Technical Documentation to an agreed standard and work with and contribute to company policies and procedures.
• Keep abreast of industry technology and advise on vendor product developments.
• Continually seek advances and innovations to progress the technical aspect of our products and service offering.
• Flexibility to work outside normal working out either as part of a formal out-of-hours on-call service or as demands of the service dictate.
• Flexibility to travel between core sites to assist with new service implementation and support.
• Ability to provide Telephone based on call cover on a 3 weeks out of 8 weeks rota between 7.30am and 9pm.
• Ability to provide physical on call cover on a 3 weeks out of 8 weeks rota between 7.30am and 9pm for our datacentre located in Canary Wharf with 2.5 hours of being informed.

Benefits:

• Pension
• Medical
• Enhanced Sick Pay
• Generous Holiday allowance

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: IT Manager, Senior IT Engineer, Network Manager, Senior Infrastructure Manager, IT System Manager, Senior System Engineer, 3rd Line Support Engineer, IT Support Engineer, IT Analyst, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IP Networking, Infrastructure Technician, Senior IT Service Delivery Analyst, Technical Service Manager, IT Lead, Cloud Services Manger may also be considered for this role.