Job Title: Technical EDI Support Consultant
Location: Coventry, Wigan
Salary: Competitive
Job Type: Full Time, Permanent
Company Overview:
Do you want to be part of something great? Come join their team! At the organisation, they live by three words: Fun, Freedom, and Flexibility. They like to have fun at work with events organised by employees such as; team nights out, golf tournaments, summer sports event, fancy dress days and charity days to serve their community. They provide an environment for flexibility throughout the day to maintain great work/life balance and foster freedom at work by providing a collaborative atmosphere for employees to exercise their own individual thinking. They strive to provide training and a development plan to help employees to become the very best that they can be and to create an exciting career path.
Who are they?
Did you ever wonder how a box shows up at your door after you buy it online? From the warehouse, to the store, from Amazon to your front door, they handle the business documents required to move that box. As a member of the team, you will have an opportunity to help their customers sell more products and get them to your door faster. Apply now and be part of this exciting opportunity!
Over the past 5 years, they have grown exponentially in Europe and the United States through the provision of their customer centric market leading service. As a fast-growing technology business, boasting many household names amongst their expanding global customer base, they are looking to continue their growth by recruiting talented professionals who are eager to develop their skills within a friendly and motivational work environment.
The Role:
They are currently looking for a Technical EDI Support Consultant to join their Managed Services Team based in Coventry or Wigan. This is an exciting opportunity to join a growing and successful organisation that is looking to train and develop the right individual. You will have the opportunity to learn how the business works as well as getting involved in project work and interacting with customers.
Initially, you will work very closely with the existing team of 13 Managed Service Consultants who are part of a UK & Ireland Support Team with 25 Consultants, as well as the Managed Service Manager and Director of Customer Support UK & IRE. To be successful in this role you will need to gain a full understanding of the business and the service they provide.
The Managed Services Team will be responsible for providing support to all of their customers, you will provide 1st and 2nd line support to all users and therefore it is highly important that excellent interpersonal skills are combined with a methodical approach. You will log all calls and e-mails via the online service desk system and then investigate any problems using the skills that you will have learnt. You will escalate any issues that you are unable to be resolve, to the Service Desk Manager or the development team.
The key to the success of this role will be the ability to communicate effectively with users of varying technical abilities. It is fundamental that all of their customers are able to use the systems fully and efficiently, you will need to use your knowledge to support users and ensure confidence with the systems.
The Managed Services Consultant will also have the opportunity to be involved in project work alongside normal Analyst duties. When an existing customer requires the setup of a new trading partner, the support team will configure the system and add the appropriate information.
The Person:
Essential Skills
- Technically Minded
- Customer Focused
- Strong Work Ethic
- Positive Attitude
- Good Communication Skills
- Methodical and Analytical approach to problem-solving
- Time Management Abilities
- Working Well Under Pressure
- Any experience in a customer services environment would also be of benefit
Key Duties to be performed:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure all customers systems are actively monitored and any issues resolved quickly and efficiently
- Prioritise and manage several open issues at one time, adhering to all Service Level Agreements
They offer the following:
- Competitive salary
- 37.5 hours per week
- Life Assurance
- Long Term Sickness Cover
- BUPA
- Pension
- 25 days holiday
- Training
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience or relevant job titles of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, 3rd Line Support Engineer, 3rd Line Support, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician will also be considered for this role.
