Job Title: Technical Customer Support (IT Support)
Location: Birmingham
Salary: Competitive salary depending on experience
Job Type: Permanent, Full Time
The Company:
Armagard is an award winning SME company manufacturing environmental enclosures across a diverse product range and supplying these products to 54 countries worldwide. Armagard has received The Queens Award for International Trade and also won the National Exporter of the year award presented by the British Chamber of Commerce, which reflects our ability to design, manufacture and supply a competitive product world-wide.
Galleon Systems have been providing time synchronisation and atomic clock related products for over 25 years, becoming specialists in the synchronisation of computer networks and technology. Galleon’s wide range of time synchronisation products include dedicated Network Time Protocol servers (NTP servers) that can synchronise entire networks, and simple atomic clock receivers that connect to a single PC.
The Role:
Armagard on behalf of Galleon Systems, is looking to hire a Technical Customer Support analyst to primarily field specialised customer support enquires for their range of time synchronisation products, alongside general internal support, and network administration. Additional computer hardware skills to configure install and manage the company’s IT equipment, and software testing would also be an asset.
Required Skills:
- First line Galleon customer support and troubleshooting, via a ticketing system and incoming phone calls (training provided).
- First line internal support and troubleshooting for day-to-day staff issues.
- Install, configure, and maintain company hardware, such as laptops, desktops, phones (VOIP), and other devices.
- Assist with network related administration tasks, including maintenance, updates, and new deployments.
- With knowledge of switches, routers, firewalls, VLANS, DHCP, DNS, Active Directory, ADSI edit, and VPNs, etc.
- Knowledge to install, configures, and supports Windows and Linux operating systems.
- Managing Office365 and Exchange Online.
- Trouble shoot technical problems with the dev team and put forward solutions that meet the business needs.
- Test and peer review company software for release.
Desirable:
- Make good business choices to help to improve our digital infrastructure.
- Knowledge of version control via Git, and keen to learn new skills such as DevOps.
The Candidate:
- Ideally 2.5+ years of technical IT experience, or a strong technical support background.
- IT qualifications level 3 and above, and some network infrastructure credentials.
- Good communication skills, verbal and written.
- Be able to audit, correctly discern the issues and implement corrective actions.
- A keen eye towards problem solving and continuous improvement.
Benefits:
- 31 days’ holiday (inclusive of annual, bank/public days)
- Access to a contributory company pension scheme.
- A varied and interesting role with the ability to progress and learn from an experienced IT and web development team.
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Customer Support Engineer, Support Engineer, Technical Support Engineer, IT Support Executive, IT Support Engineer, Technical Support Technician, IT Technician/ Support Coordinator, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Field Service Engineer, IT Services, IT Desk Support, 1st Line Support may also be considered for this role.
