Job Title: Technical Customer Service Coordinator / Administrator
Location: Mansfield, North Nottinghamshire
Salary: Competitive, depending on experience
Job type: Full time, Permanent
This position is to plan, coordinate, schedule, service technicians traveling throughout the UK. The company is 25years old, with a well-established product range, and a large customer base. Supplying all different types of technical machinery to the textile industries these consist of Industrial Embroidery and Digital Printing systems.
The position will be best suited to a person that has previous experience working in a Customer Service Sector.
The Role:
The successful candidate will be of a strong, confident nature, with the ability to advise customers of their scheduled dates of technical visits and will have a strong history of working in a customer service environment.
Ensuring that the customer is always kept fully informed re the progress of their technical or installation issues. A strong customer facing experience is essential for this position.
A practical common-sense ability to plan and execute cost efficient technical service visits to their customers for both Warranty and Chargeable work will be required, with close contact always kept with the Service Technician’s, and Customers.
Key Responsibilities:
- Ensure accurate accounting of all Technical work and Expenses sheets following company guidelines
- Book and record Staff Hotel reservations
- Ensure correct implementation, completion and recording of Internal work requests
- Liaise with Accounts and Sales Administration, regarding accountings and sales documentation
- Ensure correct updating of the company data storage system
- Assist with all incoming Customer enquiries
- Ensure customer technical return telephone calls, are completed in a timely manner
- Liaising with suppliers on warranty claims and distribution of technical material
- Liaising with customers for installations, warranty and service work
- Administering the technical teams work load and job assignment
- Administering service call estimations
- Ensure correct implementation of any customer warranty situations
- Any additional items as may be deemed
- Ensure all customers are kept up to date with their job / enquiry status
- Ensure all internal sold equipment preparations are completed on time and confirmed to sales admin
- Improvement of their Customer Services to all customers
Key Requirements:
- Excellent customers service
- Well-organised
- A living location within easy reach of the company is suggested
- Ideal to have some engineering experience
Benefits:
- Hours of employment are 0800-1700 with 1 hour for lunch
- Holidays are 4 weeks annual rising to 5 weeks after five years’ service. Plus statuary days (Bank days)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support may also be considered for this role.
