Job Title: Technical Consultant
Location: Milton Keynes
Salary: £43,000-£52,000 per annum
Job Type: Full-time, Permanent (Monday to Friday)
Silverbug is an innovative, dynamic technology company serving an impressive array of industry leading customers. Privately owned and established in 2002, Silverbug has grown in reputation and influence in the Managed Service Provider space.
The Role
As a Technical Consultant you will be a very competent and skilled technician rated highly within the organisation. This role will see you assisting with design but primarily deploying Microsoft based solutions and the various networking technologies on which they, and other services, run. It will be a highly customer facing role. The daily role will involve delivering client systems, services and networks to the highest standard. In addition, but no less important, documentation before and after implementation of solutions must be extremely meticulous ensuring support is as streamlined as possible post deployment.
Given the nature of technical project delivery and your role within it, the need to carry out regular out of hours work should not be underestimated. In addition, there will likely be a need to travel to customer sites around the globe in order to deliver a project.
Key Duties:
- To ensure smooth deployment of all technical solutions
- Working closely with project managers in line with ITIL and Prince2 frameworks ensuring the highest level of project delivery
- Working with internal departments and 3rd parties to define project scopes, design solutions and deliver those solutions to the business.
- To effectively implement Corporate and Client technical/infrastructure related projects in line with business needs
- Occasionally to act as the highest level of escalation for technical queries from customers in order to assist the Service Delivery team in problem resolution.
- To support the Business Development Team in designing proposals within the customer requirements.
- To create clear and concise documentation from project installation for the Service Delivery Team to support effectively.
- To work with the Business Development Team on reviewing infrastructure related projects to continuously improve the Company’s offering.
- To keep Senior Management Team informed of new technologies to support service and product solutions helping to maintain the Company’s competitive edge.
- Keep the Company software up to date to ensure effective support for the client and support for other teams in the business.
- Mentoring to enable knowledge and skill transfer to colleagues
As an employee of Silverbug you are expected to be aware of our information security processes and procedure’s ensuring that these are adhered to in line with ISO27001 at all times.
The Candidate:
- In-depth experience in both implementing and supporting technical solutions
- In depth experience in technical support roles, ideally to 3rd line level
- Must be able to demonstrate in-depth experience with Microsoft Technologies, including but not limited to Active Directory, Certificate Authorities, Group Policy and Azure AD and AAD Sync
- Must be able to demonstrate in-depth experience with Networking Technologies, including but not limited to, VLANs, Routing, Firewalls, ACLs and NAT
- Must be able to demonstrate in-depth experience of configuring MS Exchange Online and setup of Hybrid environments including but not limited to migrations from on-premise to cloud.
- Must be able to demonstrate experience of SQL server administration and configuration including but not limited to, Backup/Restore of databases, stored procedure and maintenance plan maintenance and basic SQL queries
- Experience with implementing Autopilot, Endpoint Manager (Intune) and Hybrid Azure AD is essential
- Must be flexible and willing to work weekends and evenings when necessary.
- Must be able to demonstrate excellent documentation skills.
- Must be able to converse with customers on a technical level and confidently speak directly to senior IT contacts about a particular project.
- Must have the ability to work under pressure and be able to prioritise workload.
- Must be willing to take qualifications through self-study and formal training in conjunction with support from the company.
- Certifications
- MCSA Windows Server 2012 or above is essential
- Microsoft 365 certified: Enterprise Administrator is essential
- Azure Solutions Architect or on path to achieve is desirable
Employee Benefits:
- Free wellbeing services and health benefits
- Variety of offers and discount via Paycare & Perkbox
- 28 days holiday (including bank holidays) + an additional holiday each year of service
- Wide range of free refreshments
- Access to company games room
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Software Development, IT Development, IT Developer, IT Programming, Programmer, IT Consultant, Software Engineer, IT Engineer, SAP, .NET, Java, PHP, IT Technician may also be considered for this role.
