Job Title: Technical Account Manager – IT Service Delivery
Location: Wooburn Green
Salary: Competitive
Job type: Full time, Permanent
The Company provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. Their clients include well known companies as well as education organisations and over twenty charities. They have built their success on providing the highest level of service to form productive long lasting partnerships.
They are currently going through a strong period of growth and looking for great people to join their fantastic team in Wooburn Green. They work exceptionally hard in a rewarding and fun environment.
Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support are essential.
This is a great opportunity to join a growing organisation with opportunities for progression and training.
The Role:
- Attend external client review meetings as required. Understand the client’s requirements and upsell new services as appropriate
- Prepare visit reports, sales and support quotes
- Serve as the main contact for the client, suppliers, external partners and internal teams
- Ensure high quality standards in all client deliverables
- Translate client requests and requirements into detailed and sometimes technical instructions for project, delivery and helpdesk teams
- Partner with the client and internal project delivery team to resolve identified project issues
- Day to day business relationship management and issue handling
- Perform lifecycle management of customer renewals and ensure any additional renewals are documented for future opportunities.
- Maintain an excellent working knowledge of the IT industry and any technology advances
The Candidate:
The candidate should have experience in some of the following:
- An enthusiastic, experienced user of technology products
- Report and quotation experience with excellent written and verbal communication skills, with very good attention to detail
- Wide-ranging/current (ideally technical) experience across diverse organisations/market sectors
You should be able to demonstrate the following:
- Strong customer service skills
- Excellent and effective team player that can work across teams and take ownership of person actions
- Professional appearance and strong interpersonal skills
- Proactive approach to improving the quality of service we provide
- Remaining calm and focussed under pressure
- Solutions thinker to issues and problems
- Ability to build strong relationships
What’s on offer:
- Competitive salary based on qualifications and experience
- Incentivised training
- Contributory pension scheme
- Savings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants.
- Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with them for ten complete years receive two additional days leave.
- Buy and sell holiday scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; IT Sales Coordinator, Technical Sales Executive, Web Designer, Technical Account Manager, Sales Executive, Software Solutions Architect, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, IT Trainer, Support Technician, IT Support Engineer, 1st Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.
