Job Title: Systems Support Engineer – Levels 1 & 2
Location: Nantgarw, Cardiff
Salary: £25,000 – 27,000 per annum – depending on experience + substantial benefits
Job Type: Full Time, Permanent (09:00 to 17:00 Mon-Fri)
Hours: 09:00 – 17:00 Monday to Friday
Biocatalysts, winner of the Queen’s Award for Innovation, is a customised enzyme discovery, development and manufacturing company based in the UK. We work with our customers, many of which are the top blue-chip food companies, to provide unique enzyme solutions that help them solve process problems, valorise waste, facilitate biochemical reactions or deliver competitive advantage through using a unique product.
Role Overview:
Due to our on-going commitment to expanding our product portfolio which is central to accelerating our growth, we have an opportunity for a Systems Support Engineer – Levels 1 & 2 who will have an integral role in providing effective IT assistance across all aspects of the business and support to the IT Manager.
About you:
You must have at least 1-2 years’ demonstratable experience in a similar frontline IT role and hold a degree in Computer Science (or equivalent in a relevant IT discipline).
In your role, you will resolve 1st and 2nd level IT issues quickly and efficiently and provide a broad range of support including network and server administration to include Exchange, SharePoint and FS permissions, daily system health checks and system maintenance.
To be successful in this role, you will have strong experience with 1st & 2nd level support and ITSM processes and an understanding of networking essentials, Microsoft Office 365, Windows & Linux OS and domain administration.
Having an understanding of Exchange Server, GPO and SQL administration, Sage 200, security firewall and project management would be advantageous.
If you are someone who enjoys communicating with people, working in an open and friendly environment, with great organisational skills, attention to detail and the desire to get things done, we would love to hear from you.
Need to know:
- ITSM fundamentals (ITIL)
- Networking and configurations
- Microsoft Office 365
- Server administration including AD, GPO & Azure
- Domain administration
- VMware
- Windows & Linux OS functional skills
Need to be able to do: (Key activities)
- Provide First and Second level support
- Prioritise, schedule and ensure IT issues are resolved within target timeframes
- Perform daily system health checks and carry out necessary system maintenance
- System backup and restore administration
- Hardware and software deployment
- Perform daily system health checks and perform system maintenance
- Server administration to include Exchange, SharePoint & FS permissions
- Assist in the development and implementation of IT processes
- User account maintenance in accordance with HR and facility requirements
- Assist with IT projects
- Basic repairs on computers and lap tops
- Technology scouting
- Perform miscellaneous job-related duties as assigned by the IT Manager
- Be conversant with and adopt the procedures stated in the Quality, Environmental Management System (QEMS) Manual and its supporting documents
- Carry out the responsibilities stated in the Managing Director’s Health & Safety Policy
Please click on the APPLY button and you will be redirected to the Company’s website.
Recruitment & Selection process
Closing date: 09:30 hrs Monday 31st January 2022
We will be reviewing applications and will let you know whether or not you have been short listed to the next stage of the process by Tuesday 1st February 2022
Stage 2
MS Teams interviews are scheduled for Friday 4th February & Monday 7th February 2022
Stage 3
2nd interviews are scheduled for Friday 11th & Monday 14th February 2022. Please allow 1.5 hours for this. This will be held at our offices in Cardiff subject to Welsh Government Guidelines on Covid-19. Our offices are Covid-19 safe.
Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer may also be considered for this role.
