Job Title: Systems Support Engineer
Location: UK All Areas (Remote Working also possible), London, City
Salary: Competitive
About us:
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.
In a few words, we take businesses to the cloud and back!
We have over 500 highly talented and supportive colleagues (and counting) across a number of regional offices across the UK, Ireland, and the Netherlands.
The role:
The Systems Support Engineer role will be responsible for supporting the team with effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
You will be responsible for managing our busy Support Desk, ensuring all tickets are responded to within SLA, and liaise with different members of the team to schedule and troubleshoot client support issues and tasks. The role will also be supporting project teams with technical issues and working with the technical team on various support tasks, projects, and internal system administration tasks.
You will be working on internal and customer-facing systems, which include high-profile clients with 24/7 business-critical infrastructure.
Requirements:
- Web and Database Server stacks (Linux, Apache, Nginx, MySQL, PHP)
- Linux Administration & Scripting experience with Open Source technologies
- Revision Control Systems such as Git and SVN
- Network Experience – Familiarity of Firewalls, Load Balancers
- Experience with Internet technologies – DNS, IP Addressing Schemes
- Fundamental understanding of networking and the TCP/IP stack
- Appreciation for high uptime and 24/7 critical business infrastructure
Bonus points if you have/are:
- Familiarity with Cloud Platforms, such as AWS
- Familiarity with virtualisation platforms, including VMware and KVM
- Familiarity with networking hardware, specifically Cisco
- Familiarity with storage arrays and RAID
- Any experience of automation and DevOps
Why Ekco?
- Ranked as Ireland’s 4th fastest growing technology company in the Deloitte Fast50 Awards
- VMware & Veeam top partner status
- Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging
- We recognise the value of internal mobility and encourage opportunities for internal development & progression
- Flexible working with a family friendly focus are at the core of our company values
Employee perks:
- Learning & development – Unlimited access to Udemy learning platform
- Time off – 25 days leave + public holidays
- x1 day Birthday leave per year
- Private Medical Healthcare with Bupa (post probation)
- A lot of responsibilities & opportunities to grow (also internationally)
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Please click on the APPLY button to be redirected to the company’s careers page.
Candidates with the relevant experience or job titles of: 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, Senior Technician, 3rd Line Senior Engineer, Senior IT Desktop Support, IT Support Engineer, Service Desk Engineer, IT Service Desk, Cloud Support, Network Engineer may also be considered for this role.
