Job Title: Supported Housing Service Manager
Location: Northampton
Salary: £28,000 – £33,000 per annum (Salary negotiable upon experience.)
Job Type: Full Time, Permanent
The Role:
As a Service Manager you will lead your Team within Northampton to deliver high performance in the areas of Housing Management and Support.
Reporting to the Regional Manager you will support the operational execution of our strategies and business plan. You will be able to manage varied tasks with conflicting priorities, you will have great leadership skills – (our staff are critical to our success), understand complex Homeless housing, support, or care environments.
You will be able to build great partnerships within Northampton and other Regional Teams and manage interdependencies with other key departments in the business. You will support the Senior Management Team in establishing effective external relationships with stakeholders and developers and can translate our ambitious plans into reality.
Liaising directly with Local Authorities, building, and maintaining relationships.
You will be committed to providing the highest quality person centred service to both residents and the workforce with well-being at the heart of your approach.
The post holder will be delegated additional responsibilities and or management projects by the Regional Manager.
Key Duties:
- Contribute to CC Housing Management achieving the highest standards of professionalism and effectiveness in service delivery to service users, partners and key stakeholders within an operating environment which is complex and changing.
- Act as an advocate for CC Housing Management and our role within the Homeless Sector.
- You will have the ability to challenge processes, frameworks and support the organization during a period of growth and change.
Operational Responsibilities:
- Monitor the day-to-day operations of your service including line management of the Senior Housing Officer and Senior Support Worker
- Lead regular team meetings and cascade business information to direct reports
- Ensuring that financial targets are met, and budgets adhered to
- Maintaining Tenant satisfaction as per set targets and maximising community Involvement
- Implement strategies to sustain tenancies and prevent ASB utilising the expertise of the dedicated ASB service
- Manage staff resources including recruitment deployment of rotas and recruitment
- Lead on complaint investigations and ensure compliance with timeframes
- Effectively manage information received from Clients, Partners and Staff through any channels of feedback, ensuring we are addressing service issues and constantly developing standards and products in line with clients’ needs and where appropriate escalate to the Regional Manager
- Ensure the service operates in compliance with all legal requirements
- To ensure H.R procedures are followed within the Team
- Comply with statutory and legal requirements for Health and Safety, Fire and Licensing
- Understand and adhere to the standards and frameworks as defined by the Regulator of Social Housing and the Care Quality Commission where applicable
Strategic Responsibilities:
- To support the Senior Management Team to deliver corporate commitments and ambitions
- To ensure that the business is operating in line with our Service Delivery Model and Organisational Values
- Ensure appropriate interpretation of needs at local level and provide expertise in these areas
- Communicate a clear vision and strategic priorities
- You will be office-based but at times be required for attendance at meetings or events.
About you:
- A valid driving licence
- 3 years housing experience
- 3 years management experience
- 3 years welfare support in a housing context
- 3 years with tenants with complex needs
Please Note: There is also an expectation that you may work out of hours when required, including evening and occasional weekends.
Please Note: The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Housing Manager, Support Services Manager, Housing Support Manager, Housing Services Coordinator, Housing Support Services will also be considered for this role.
