Job Title: Support Engineer (Late Shift)
Location: Ruddington, Nottingham, NG11 6JS
Salary: £18,000 circa
Job Type: Full Time, Permanent (Monday to Friday, Late Shift – 16:30 to 01:00am)
The Company is a rapidly expanding global software company based in Nottingham. They are looking for a hardworking, dedicated Support Engineer that has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across the English speaking countries focusing on the United States. This is a second shift and starts at 16:30 and finishes at 01:00 Monday to Friday.
The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation.
The Candidate:
The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas:
- Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012
- Networking & Software Installation skills
- Apple OSX and Apple Remote Desktop (advantageous)
- Thin Client and Virtualisation (advantageous)
- Delivering support via the web to technical and non-technical customers
- Answering support tickets via Helpdesk and or telephone
- Contribute content for knowledgebase
- Investigative and analytical skills for troubleshooting
- Any other reasonable task as requested by management
- Demonstrate the 4 C values
The successful candidate should also possess the following traits:
- Enjoy working with others in a team atmosphere and
- Positive contributions to the organisation beyond the scope of normal responsibilities
- Prefer a fast-paced working environment
- Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Support Technician, IT Support Engineer, ICT Systems Engineer, IT Analyst, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role.
