Job Title: Support Engineer
Salary: £24,000 + DOE
Location: Hull, East Yorkshire HU7 0AE UK
Job Role: Full time/permeant (40 Hrs. Mon-Fri)
We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.
The successful candidate will be involved in the day-to-day support of our client base at a 2nd line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You will also be an escalation point from 1st line support.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.
The successful candidate must hold a full UK driving license as travel to client sites is required
Key Responsibilities and accountabilities:
The applicant must have experience working in a 2nd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving license and access to a vehicle is required. A minimum of 3 years’ experience working within managed services support is desirable.
About you/Key Requirements:
Essential
- Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
- Knowledge of TCP/IP fundamentals, and network management
- Understanding of networking components (i.e. VPN’s, LAN’s, WAN’s, VLAN’s, DNS and DHCP)
- A comprehensive understanding of Microsoft Windows Operating Systems
- Experience with industry standard firewalls (preferably SonicWALL) or equivalent
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Experience delivering client facing IT projects
- Conversant with Microsoft 365 products
- Customer focused with outstanding customer empathy
- Hold a full UK driving license
Desirable
- Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
- Experience of administering Active Directory and GPO
- Microsoft Hyper-V Management
- Exposure to VOIP systems and principles
- Exposure to Web Hosting and DNS
- Exposure to Microsoft Azure
- Exposure to Apple and Linux Operating Systems
- Remote Desktop Services
- MSP Products Inc deployment (Antivirus, Patch Management, Backup, Reporting, Alerting, Password Managers)
Benefits:
- Enhanced Pension Scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
- Company commission + bonus scheme
- A company culture that promotes work life balance
- Flexible remote working
- Continued learning and development
- Access to mental health support
If you’re interested in the role and would like to put yourself forward, please hit APPLY
Please note; due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.
Candidates with the experience or relevant job titles of: Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support will also be considered for this role.
