Job Title: Support Assistant
Location: Loughborough
Salary: £19,318.00 per annum
Job type: Full time – Permanent
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community. Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
The Role
Providing support to the organisation’s residents, alongside their Support Worker, this role will be empowering the service users to make positive changes and informed choices.
The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services.
Hours
35 Waking hours plus 5 sleep in shifts
- Tuesday 17:00 – 23:00 plus sleep in 23:00 – 08:00
- Wednesday 08:00 – 09:00 (morning handover) 17:00 – 23:00 plus sleep in 23:00 – 08:00
- Thursday 08:00 – 09:00 (morning handover) 17:00 – 23:00 plus sleep in 23:00 – 08:00
- Friday 08:00 – 09:00 (morning handover) 17:00 – 23:00 plus sleep in 23:00 – 08:00
- Saturday 08:00 – 09:00 (morning handover) 17:00 – 23:00 plus sleep in 23:00 – 08:00
- Sunday 08:00 – 09:00 (morning handover)
The Ideal Candidate
- Must be over the age of 18
- Understand the needs of people who are homeless, have drug, alcohol, behavioural or mental health issues
- Experience of empowering individuals to make informed choices/positive change
- Ability to work in a customer care and quality focused manner
- Ability to deal with difficult situations, aggressive behaviours, and handle conflict appropriately
- Excellent verbal and written communication skills
Main Responsibilities
- To assist with the daily operations of the project ensuring services are delivered efficiently.
- To communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with our organisation.
- Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks
- Controlling and recording access to and from the building, following the booking in and welcoming procedures
- To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.
- To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
- To work co-operatively with other members of the team, constructively contributing to team meetings, covering office duty, and assisting with the smooth running of the service.
Benefits
- 28 days holiday (inc bank holidays) rising to 33 days from 01.01.23
- Birthday Leave – an additional day’s Birthday leave
- Comprehensive Induction Training Package
- Staff Employee Assistance Programme
- Our Family Flex Scheme (Hours amended to ensure you don’t miss out on the important key family events; the first day of school, sports days, nativity plays etc)
- Quarterly full staff team meetings
- Christmas Savings Club
- Staff Wellbeing drop in sessions
- Making a difference to people in need
- Varied work where no day is the same
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Support Worker, Care Assistant, Support Worker, Care Management, Care Assist, Support Coordinator, Support Manager, Vulnerable Adult, Support Assistant, Adult Support Worker, Special Needs Support, Adult Care Assistant, Mental Health Support will be considered for this role.
