Job Title: Support Agent – French Speaking
Location: Aberford, Leeds
Salary: Competitive
The company created the field of vehicle telematics in 1996. They deliver SaaS solutions that measure and report real time data from vehicles. These solutions help their clients drive significant operational improvements: reducing fuel consumption, increasing vehicle utilization (which reduces the number of vehicles on the road), and improving the safety and productivity of their staff. In 2015, their clients reduced fuel consumption by 60 million gallons and avoided the release of 600 million kg of CO2 into the atmosphere.
Within the rapidly expanding area of the Internet of Things (IoT), telematics is one of the most mature products with proven commercial application, delivering 3x to 5x ROIs for their customers. The Company is a market leader in this developing industry with huge potential for positive impact on their communities. The adoption of telematics in commercial vehicles is still below 10% globally and growing rapidly.
They are backed by growth equity investors Summit Partners and Fleetcor Technologies.
Purpose of the Role:
As a Field Support Agent you will be providing commissioning support to the Installation Engineers. This is a key role and you will support the In-day jobs with the objective of driving the right first time mentality.
Key Responsibilities:
- Field calls from the engineers to commission all supported hardware types on legacy or next generation platforms
- Proactively monitor the in-day jobs to prevent failures
- Support commissioning requests from customers who self-install the Company’s products
- Provide telephone support to handle all types of engineer requests, Salesforce support, customer cancellations, inventory issues and sickness
- Validate the completed jobs to ensure that the hardware has been installed and commissioned accurately, approve the jobs to enable the IPP to invoice
- Schedule lead engineers for revisits and customer training
- Schedule lead engineers to complete on-site reverse engineer requests
Key Requirements:
- Fluent in French
- Excellent communication skills – verbal and written
- Excellent Administrational skills
- Ability to understand technical solutions
- Ability to manage customer and engineer expectations
- Ability to prioritise incoming work
- Ability to operate effectively with a broad range of customers
- Good analytical and problem solving skills
- Maintain a professional manner and positive attitude at all times
Company’s philosophy on talent:
With a Silicon Valley-like focus on building a high-growth, scalable technology business, they are looking for top talent that fits with their ambitious and fast-paced culture. When recruiting, they look for the potential for growth, ambition, entrepreneurial spirit, and demonstrated discipline in execution. In return, they offer a dynamic environment with like-minded team members and an exciting industry with great opportunities for professional growth.
They are fundamental believers that having the right people is critical to their success, and attracting, developing, and retaining talent will always be a core focus for them.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Scheduling Administrator, Planning Administrator, Scheduler, Business Operations Assistant, Customer Services, Quality Assurance Agent will also be considered for the role.
