Job Title: Support Administrator
Location: Saxilby
Salary: Competitive
Job type: Full Time, Permanent.
Iocea are an established but rapidly growing eCommerce agency, offering bespoke software, website development, graphic design and digital marketing to a wide portfolio of clients. Last year, we celebrated our 21st birthday, and we’ve got big plans in the pipeline for the next 21 years.
Our office is based in Saxilby, Lincoln, but we’re working remotely for now. However, we do meet regularly, so an ideal candidate would be somebody based within driving distance. Currently, our team are located across Lincoln, Newark, Gainsborough, Grantham and Nottingham.
Candidate Requirements
As our customer base continues to grow, our support team are in high demand to resolve any issues and answer queries promptly. We’re therefore hiring for a Support Administrator to manage incoming customer requests, assist in resolving any issues, organise support schedules and escalate workload to relevant account managers.
The ideal candidate should:
- Have strong customer service skills
- Possess a professional but friendly demeanour
- Be prepared to keep up in a fast-paced environment with tight deadlines
- Be a team player
- Manage workload efficiently and be self-motivated
- Use initiative to resolve any issues and exceed customer expectations
Benefits
- Competitive salary (Varies depending on experience)
- Hybrid work setting – Remote and in-office
- Full training given on the job
- Generous holiday allowance (23 days + Bank holidays)
- Extended Christmas Break
- Opportunity for the right candidate to progress to account manager
- Friendly and supportive team culture
- Flexible working opportunities for a better work-life balance
- Monthly office outing to the local pub
- Vitality health
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Office admin, office administrator, Receptionist, Administrative Assistant, Office Assistant, Support Administrator, Business Administrator, Admin Support, Secretary, Clerk, Administrator, Office Support, Admin Assistant, Admin, Office Administrator, Business Support may also be considered for this role.
