Job Title: Student Support Manager
Location: Wolverhampton
Salary: £30k – £45k per annum DOE
Job Type: Permanent, Full-time
Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision.
Job Outline & Purpose
- To manage standards of SEND and student support across the organisation
- To manage the staff training and development function for Safeguarding, SEND, E&D and Support, including development of staff skills and knowledge of appropriate strategies, support and barrier interventions
- To contribute to improving performance, achievement and quality of delivery
- To ensure effective support results in parity of attendance, retention & outcomes for all students
- To shape and drive the SEND, Safeguarding H&S, and E&D policies
- To manage the safeguarding of the welfare of all students, preventing radicalisation and promoting British Values
Management
- Management of Safeguarding and SEND across the organisation
- Management of SEND
- Line Manage the Deputy Safeguarding Lead, Student Support Specialist & Company Counsellor for Juniper, ensuring that they are meeting all their requirements and targets
- Manage student support and access arrangements made for assessment and exams, in line with awarding body guidelines and requirements
- Keeping up to date with local and national developments and changes in SEND
Delivery
- To provide effective advice and guidance to staff in dealing with student issues
- Recommend useful support resources
- Ensure effective screening tools and resources are in place to diagnose learning differences
- Ensure engaging, multi-sensory and innovative lesson and resources are in place, with E&D, personal development, behaviour and attitudes and Safeguarding themes fully embedded into the curriculum
HR
- Maintain and develop policies and processes relating to Safeguarding, E&D, Health & Safety and SEND and ensure successful implementation
- To continuously develop the staff induction programme, monitoring progress made and providing training to support identified needs
- Monitor effectiveness of staff training sessions & make recommendations as appropriate
- Develop use of Cascade to maximise effectiveness
- Support Juniper’s HR department to carry out investigations in matters relating to student support and safeguarding; writing investigation reports and making recommendations
Training & Development
- Develop own knowledge to ensure compliance and awareness of current developments and good practice in relation to SEND, Safeguarding, E&D and Health & Safety
- Source and recommend effective external staff qualifications & training relating to SEND, Safeguarding, E&D and Health and Safety
- To deliver high quality training and workshop sessions to new and existing staff to develop their knowledge of Health and Safety, E&D, Safeguarding and personal development, behaviour and attitudes
- To provide robust training & development for centre staff to support students with appropriate interventions to identified barriers, including SEND, drug/alcohol abuse, behavioural disorders, in order to improve standards of delivery, retention and support offered across the company
- To contribute to the organisation and delivery of Company Training Days
- Ensure student attendance & retention targets are met, with absences robustly followed up
- Support the Curriculum Team to develop and implement the personal development curriculum, across the various provision types and pathways
Abilities
- Knowledge & experience of standards in SEND, safeguarding, E&D, Health & Safety and teaching & training
- Sound understanding of student needs, barriers and effective interventions
- Management skills
- To persuade & influence others
- To use initiative and work independently
- Ability to train and develop others
- To support and train others to deal with conflict/challenging behaviour
- Excellent communicator and presentation skills
- To work well under pressure
- Excellent interpersonal skills
- To work to targets & deadlines
- Highly motivated
- Innovative & solution focused
- To remain positive, with a bubbly, engaging personality
- Excellent organisation skills
- Competent in use of IT
- To meet targets and provide a quality service to all stakeholders
Please click the APPLY button to send through your CV.
Candidates with relevant experience and job titles of; Admin Coordinator, Administration Manager, Office Coordinator, Business Assistant Manager, Office Administrator, Secretary, Office Coordinator, Business Operations Manager, Bursary Scheme Officer, Bursary Officer, DBS Officer, College Administrator, Administration Assistant, Business Support, Educational Administration may also be considered for this role.
