Job Title: Software Trainer
Location: Solihull
Salary: £30-£35k
Job Type: Permanent, Full-time
Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth.
The Role:
The role is responsible for delivering and overseeing the training of both new and existing customers, contractors and employees on the sales-i platform(s) (e.g. desktop and mobile based) with a key focus of continuous improvement on best practice for SaaS training.
The key objective is to identify, assesses and manage the training needs appropriately to ensure that customers, contractors and employees are capable of fully using the platform independently and successfully. This is to be achieved through assessing the level of competency of the audience and ensuring that the training is designed and delivered to meet these requirements.
Training is delivered through various methods such as: face to face (F2F) both on and off site, webinar and telephone. The Software Training Consultant is ultimately responsible for operating a consultative approach to controlling the training requirements for our customers, which are tailored specifically to their individual needs. All training methods are supported by written documents in the form of guides, notes and emails.
Key Result Areas:
- Control our customer training needs by designing, adapting and delivering training courses to customers, contractors and employees providing them with the tools to fully optimise platform usage
- Continually oversee and assess delegate performance and capability throughout the course, ensuring the needs of the delegate is met, whilst identifying and feeding back to relevant parties any areas of concern where further training would be required
- Ensure the sales-i training delivery requirements are fully met in line with customer’s expectations and sales-i best practice
- Produce methodical and accurate recording of training records and achievements
- To be the subject matter expert in the functionality of main sales-i product(s)/system
- Produce supporting documentation such as: step by step ‘how to guides’ and videos on system usage
Key Responsibilities and Accountabilities:
- Conducts, creates and leads training seminars via in-house and onsite meetings, webinar and telephone
- Develops success plans for customers, including outlining best practices, metrics, success stories and case studies
- To be a key link between Customers and Product Development, by providing direction and mediation to customer development requirements
- Working with other teams such as the Management, Marketing, Customer Success teams to form a united training methodology for the Company
- To track all training and relevant communication by providing comprehensive notes which are accurate and up to date within CRM
- Work closely with the ‘Customer Success Team’ to help continually assess customer progress and requirements and take appropriate action to deliver (e.g. ensuring successful customer/user adoption, full utilization of sales-i product(s) etc – this list not exhaustive)
- At times you will be required to field customer support issues via online, telephone and face to face (F2F)
The Candidate:
- 2+ years’ experience as a customer facing trainer
- Experience of training customers online
- Desirable – experience within a business to business (B2B) company (SaaS preferred)
- It is essential that you are able to read, write and speak English (ideally as a primary language)
- Experience of presenting remotely (webinar, telephone) and also face to face (F2F) to small and large groups
- Basic maths reasoning to determine costs and system usage
- Recognised training qualifications or able to demonstrate on the job experience
- Ability to manage training projects, work with stakeholders, customers to other members of the team to ensure deadlines are met
- Excellent solution orientated problem-solving ability
- Previous experience of training customers online / virtually is essential
- Ability to learn new software & systems
- Computer literate in Microsoft Word, Excel, Outlook, PowerPoint, CRM and other online systems across multiple platforms such as: iOS, Android, Desktop
- Attention to detail in all aspects of the job role
- Excellent verbal and written communication skills
- Competent in your ability to multi-task and adapt to varying customer requirements through a logical and structured approach
- Ability to translate technical information into comprehensive and simple instructions/guidelines
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Software Trainer, Technical Trainer, Software Demonstrator, Product Trainer, Technical Trainer, Customer Success, Customer Success Executive, Customer Services, Customer Services Executive may also be considered for this role.
