Job Title: Software Support Technician
Location: Thame, Oxfordshire
Salary: £24,000 to £28,000
Job type: Full or part-time, Permanent.
Leading the way in agricultural software, Sum-It is a small and friendly company with over 3500 customers nationally. Our programs are designed to handle all types of farm and rural business enterprises – including software for farm accounts, payroll, dairy, beef, sheep and field records. We are currently expanding our Software Support team in preparation for the launch of our new suite of programs.
The Role & Main Duties:
- Providing support to customers as they use the software
- Assessing and resolving software problems
- Testing new software versions
- Assisting with data conversion
Ideal candidate:
We need a colleague who will thrive in a team, keen to move their own skills and knowledge forward in a supportive environment. Qualifications are less important to us than finding the right person. A love of the countryside and all things agricultural would be an added bonus!
- Friendly and enthusiastic telephone manner
- Ability to explain complex issues with clarity to a non-technical audience
- Strong technical background/computer literacy
- Good attention to detail
- The drive to learn new skills
- Readiness to ask for help
- Willingness to share your own knowledge and experience with the team
- Energy to go the extra mile to take the stress out of record-keeping for farmers
Benefits:
- Full training given
- Friendly and supportive working environment
- Competitive salary with annual pay reviews
- Flexible terms negotiable
- Superb location in Oxfordshire near the M40, a short walk from Thame town centre
Please click on the APPLY button to send your CV for this role.
Candidates with previous experience and job titles of; Customer Service Executive, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, Customer Service Technician IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, Support Engineer, IT Customer Support Advisor will be considered for this role. If you do not have experience in these areas, but have the necessary skills for the job, we would still like to hear from you.
