Job Title: SIP Voice Engineer
Location: Hemel Hempstead
Salary: Circa £45,000 + excellent benefits and superb working environment
Job Type: Full Time, Permanent (37.5 hours per week)
Working Hours: 9.00am to 5.30pm Monday to Friday + some on call
Eckoh is an exciting established Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions.
Today, our aim is simple: To help our customers make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about Eckoh.
The Culture:
We work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Our cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
With over 250 colleagues spread across the globe, we’re a friendly bunch with a lot of knowledge and exciting plans. We’re serious about what we do, but we certainly have a sense of humor. Eckoh is brimming with friendly, energetic and creative individuals, who are proud to be a part of our unique success story.
Our values sit at the heart of our culture and are summarised below.
- We Encourage and support everyone to grow
- We Challenge, listen, and are open minded to change and suggestions from others.
- As trusted advisors, we use our Knowledge to solve challenges and deliver the best for clients
- We take personal Ownership to strive for excellence in whatever we do
- We are welcoming, embrace diversity and respect each other in a spirit of true Humanity
The Role:
Join a multidisciplinary team as 2nd line support. This roll is varied, mixing support and project work, supporting the company’s own 10,000 port IVR payments platform, telecoms infrastructure and backend servers used by a multitude of UK and international blue-chip clients, based in two UK data centres.
Gain exposure to a cloud native DevOps culture as we build out our next generation backend platform. The ideal candidate will be familiar with Linux and/or SBCs.
Key responsibilities:
- Support our 10,000 port IVR Linux based platform
- Set up / support SIP trunks to multiple carriers and clients
- Assist first line support troubleshooting telephony/IVR client reported issues
- Build out platform expansion
- Be involved in new client projects
Key Requirements:
Required Technical Skills
- SBC (preferably Sonus/Ribbon)
- SIP Trunking
- ISDN
- VXML / Nuance Speech Recognition
- Monitoring (Nagios / Cacti / Splunk)
- Router & Switch fundamentals
Other skills / desirable:
- Linux
- DNS
- Apache/Php
- DevOps
- MySql/Postgres (Operation / Queries)
- Encryption
- Asterisk/FreePBX
- EMC
Own transport is required for occasional data centre visits. Usual office hours, Monday to Friday, with some limited out of hours work, done from home.
Company benefits
- 25 days holiday and increases with service
- Excellent Share Incentive Scheme
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
- Thinking and Drinking sessions
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Technical Support Analyst, Telecoms Technician, Telecoms Support Engineer, Linux Engineer, Service Engineer, Service Desk Technician, Helpdesk Engineer, IT Support Technician, Support Engineer, Technical Support, Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, Telecoms Service Engineer will also be considered for this role.
