Job Title: Service Work Controller
Location: Plymouth
Salary: Competitive, Dependent on Experience
Job Type: Full Time, Fixed Term (Maternity Cover)
Founded in London in 1922 Tecalemit has been at the forefront of vehicle servicing & maintenance ever since. We are a business full of great people who care about their jobs, their colleagues and their customers. We are currently looking for someone to fulfil the following.
About the role:
The objective of this role is to provide a link between the customer and the engineer, ensuring that service visits/installations are carried out in the most effective way and to the satisfaction of our customers.
You’ll need to work well under pressure in this busy office environment and have excellent communication and customer service skills.
Duties:
- Receive/action telephone calls from customers for service visits/installations
- Arrange initial contact and approach to site/customer, co-ordinate delivery and installation
- Allocate work to service engineers, ensuring effective travel/time usage through route and job planning
- Ensure accurate Tesseract input for logging jobs, updates and completion
- Follow-up to ensure work has been carried out and that paperwork is received to update and close job on Tesseract system
- Action queries which may delay payment of invoices, liaise with internal and external sources
- Ensure correct service procedures are followed to eliminate mistakes
- Work closely with Regional Managers and Service Engineers and other departments to ensure good customer service practices
- Assist in all aspects within the service office as required by the changing needs of the business
About you:
- Ability to be assertive, and calm under pressure
- Previous experience in a service environment
- Experience of working with databases
- Professional telephone manner
- Excellent communication skills
- Strong organisation skills
- Strong IT experience
Please click the APPLY button to send your CV and Cover Letter for this role.
The Company recognises their duty to actively promote Equal opportunities for all employees and to eliminate discrimination (whether direct or indirect or perceived) in its various forms.
It is our intention to do what is reasonably practicable to ensure the company’s employment methods and procedures achieve this.
The main areas for recognised discrimination are: Age, Disability, Gender Re-assignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex, Sexual Orientation.
Candidates with the experience or relevant job titles of; Timetable Coordinator, Resource Coordinator, Engineering Coordinator, Scheduling Assistant, Administrator, Workforce Planning, Scheduling Assistant, Appointment Administrator, Operations Scheduler, Operations Coordinator, Logistical Planning, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator will also be considered for this role.
