Job Title: Service Transition Administrator
Location: Sheffield
Salary: Competitive
Job type: Full Time, Permanent.
Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.
TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS’ existing footprint supports millions of connections and provides access to critical databases. TNS’ network securely blends private and public networking to enable customers to utilize a single connection for “one-to-many” and “many-to-many” connections over a global platform.
The Role
TNS provides managed services to clients in the Payments and Financial Market sectors that allow them to transact with fully secure, reliable, and high-speed solutions. The Service Transition Management (STM) team primary goal is to provide our customers with the highest level of support throughout their service transition process.
The STA is responsible for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. They will be responsible for the delivery of BAU activities within the team.
As a STA at TNS, you are responsible for ensuring that existing clients have a fantastic on-boarding experience. Working side by side with the Service Transition Coordinators and TNS technical delivery teams, you will support the service initiation, circuit provisioning, and installation within contracted SLAs
Responsibilities
- Manage day-to-day customer project/orders/enquiries and activities
- Provide project support to the Service Transition Coordinators/Project Managers
- Manage the implementation of assigned projects/orders in accordance with service delivery guidelines and client contractual agreements.
- Deliver effective stakeholder management for all assigned projects.
- Be a single point of contact for TNS customers and Sales during their service implementation and transition to TNS.
- Ensure adherence to process standards.
- Maintain reporting and escalate onboarding projects/orders assigned to you as needed to ensure internal and external customers are aware of status.
- Be responsible for issue resolution or escalation in a timely manner.
- Perform various tasks related to the delivery of products and services to clients.
- Drive 3rd party vendors and internal teams to completion of service delivery deliverables.
- Perform various tasks related to the delivery of products and services to clients.
- Perform other job-related functions as required.
Candidate Requirements
- At least 2 years administrative experience
- Strong organizational, verbal, and written communication skills
- Self-motivated and ability to exercise independent judgment
- Knowledge of Microsoft Office applications including Word, Excel
- Ability to establish and maintain effective collaborative working relationships
- Ability to respond to frequent pressure to meet deadlines and demands
- Able to successfully interface and establish rapport with clients (internal and external)
- Ability to manage multiple projects/orders at the same time
- Must be available to work core office hours, Monday through Friday, with the flexibility to work outside of core hours where required.
Desired knowledge / Skills
- A basic understanding of Project Management principles
- Knowledge and working experience with SalesForce
- Knowledge and working experience with Sharepoint
- Knowledge and working experience with Remedy
Benefits
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work scheme
- Long Service Awards
- Free Parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Administrator, Office Assistant, General Assistant, Administrative Assistant, Service Administrator, Office Administrator, Office Support, Officer Administrator, Sales Administrator, Customer Support, Office Admin, Admin Assistant, Customer Services Executive, Customer Service Representative, Administration Clerk, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support may also be considered for the role.
