Job Title: Service Project Coordinator
Location: Romsey, Hampshire
Salary: £22,000 to £25,000 per annum depending on experience
Job Type: Full Time, Permanent
Role Overview:
The primary role will be managing and delivering Service remedial works such as battery replacements, equipment repairs, fault investigation visits etc. It will involve direct communication with UK customers and internal liaison across numerous departments such as Service Sales, Operations, Production, and Engineering teams, to enable the company to undertake project fulfilment.
Key Responsibilities:
- Working with the UK service sales team to coordinate projects from order receipt
- Liaising with customers after initial sale has been completed to discuss delivery schedules, engineer visits and project completion plans
- Providing any necessary site paperwork to ensure successful completion of projects
- Liaising with production to ensure products and/or parts are pre-booked for final test and inspection.
- Liaising with operations to ensure delivery times for products/parts are on schedule, coordinating invoice alerts.
- Aiding the Service Sales team with quotations when required
- Preparing service documentation
- Providing full admin support to the team and excellent customer service to clients
- To ensure that the company’s profile and image is always maintained at the highest standard.
- To perform any other duties as instructed from time to time by any Director of the company or by the Sales Managers.
Key Requirements:
- Well organized
- A good negotiator and persuader
- A good written & verbal communicator
- Capable of working on their own or as part of a team
- Highly computer literate
Benefits:
- Private Healthcare
- Free on-site parking
Working hours will be Monday – Friday, 9-5:30, including a 1 hour lunch.
20 days holiday per annum this will increase by 1 day for each year of service up to a maximum of 25 days.
To apply for this role please click the APPLY button and further information will be sent to your email.
Candidates with experience of: Project Coordinator, Project Manager, Project Planner, Project Management, Operations Assistant, Operations Coordinator, Field Service Planner, Field Service Operations, Field Service Planning, Office Administrator, Admin, Office Coordinator, Customer Service Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services, Officer may also be considered for this role.
