Job Title: Service & Parts Coordinator
Location: Billingshurst RH14 9EZ
Salary: £28,000 plus bonus
Job Type: Full Time – Permanent
The role:
Reporting directly to the Parts & Service Manager on a day-to-day basis supporting the Sales & Aftersales Teams with all administration aspects to ensure all sales are completed in line with targets. Delivering outstanding customer service at all times.
Key Duties:
- Dealing with enquiries via phone & email for parts and service /repair – quoting, follow-up & processing
- Assisting with warranty breakdown issues
- Sending warranty service reminders to customers and proactively follow up
- Regular reviews of open customer workshop jobs
- Assisting the Parts & Service Manager with co-ordination and liaising with workshops on new orders, repairs and servicing
- Processing Fleet repair jobs to ensure accurate stock levels
- Providing a high level of service to customers through understanding their requirements, responding to requests, progressing orders, and providing expert advice
- Working with the Stores Manager confirming stock levels & parts availability
- Liaising with suppliers regarding parts & quotes
- Maintain / update CRM system with timely & accurate data
- Any other duties in line with business and departmental needs
Key Competencies:
- Excellent communication skills – both written and verbal
- Excellent customer service skills with the ability to build relationships with customers and potential customers
- Personable, confident, self-starter able to work independently as well as part of a team
- Proactive with the ability to multi-task & remain calm in difficult or pressurised situations
- Excellent IT skills (Previous experience of CRM program an advantage)
- Good administrative and organisational skills with the focus on attention to detail
Note: the candidate must live within a commutable distance of Billingshurst
Please click the APPLY button and to submit your CV/Cover Letter.
Candidates with the experience or relevant job titles of; Parts Administrator, Technical Customer Services Executive, Customer Service Representative, Administrative Support, Logistics Assistant, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator will also be considered for this role.
