Job Title: Service Manager
Location: Whitley Bay, NE26 2RQ
Salary: £40,781.60
Job type: Permanent, Full-time
New Prospects enables people with learning disabilities to have greater choice and control over where and how they live, helping them to realise their individual hopes and dreams.
The Role:
To be accountable for complying with legal, regulatory, ethical and social requirements for a number of services.
To undertake all aspects of operational management leading and inspiring staff and people we support to learn and develop; ensuring performance management and standards are met.
Responsibilities include:
- Develop and implement operational plans for your area of responsibility that will contribute to achieving the objectives set out in the Association’s Strategic Business Plan.
- Develop new business with a variety of client groups as directed by CEO senior management team with a range of client groups and needs i.e. children, adults, and older people.
- Provide leadership and direction to your team, motivating and supporting them to achieve both team and personal objectives.
- Provide on-call support on a rota basis.
- Set direction for teams and individuals, ensuring the people we support contribute to the development of services.
- Ensure that support is delivered in partnership with the people we support and their families and carers through consultation and participation
- Lead teams in the development of knowledge, ideas and work practices, via the delivery of training, coaching or mentoring as appropriate.
- Spend direct time with people we support to ensure that outcomes are being met and that people are happy with their staff and their home.
- Meet with teams regularly to lead and manage performance, focusing on consistent practice and achieving outcomes.
- Deliver training to teams where required.
- Demonstrate a style of leadership that ensures the organisational culture of an open participatory management style.
- Work in a way that promotes equality of opportunity, participation and responsibility.
- Encourage innovation in your area of responsibility for improving existing services and developing new services.
- Act up in the absence of Registered Manager
The Candidate:
- Act with integrity and honesty at all times
- Approachable and friendly
- Able to change their behaviour in the light of feedback and reflection
- Can clearly outline their expectations of others
- Engages with other organisations and networks to benefit people we support
- Encourages staff and people we support to be involved in how the service operates, ensuring the
person’s whole life is considered and supported - Contributes their expertise and experience for the benefit of people receiving support and the organisation
- Consistently reinforces a culture of continuous improvement by guiding, directing and supporting
colleagues - Will challenge bad practice and works to improve practice
- Actively creates the opportunity for discussion and an exchange of ideas about care and support
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job title of: Operations Manager, Service Delivery Manager, Operations Engineer, Servicing Manager, Technical Manager, Team Leader, Service Team Leader may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
