Job Title: Service Desk Engineer
Location: Cambridge
Salary: £25,000 – £29,000 per annum
Job type: Full time, Permanent
Do you enjoy working in IT Support but feel your skills are going unnoticed? Do you often see the more interesting work escalated to other team members? The company can fast track your career by training you to deal with all levels of IT issues, ensuring your working day is varied and interesting. You will be constantly upskilling your technical ability whilst supporting some fantastic businesses who are doing some amazing things.
About the company:
They’re widely regarded as Cambridge’s leading supplier of outsourced IT support; providing bespoke onsite & remote support to Start-ups and SME’s in various sectors from biotechnology, life sciences & economics. They focus on long-term relationships that stay true to their values of clarity, partnership and quality.
The role:
- Working as part of a busy Service Desk team providing remote support by email, phone or in person on a shift rota between 8am and 6.30pm Monday – Friday
- Deploying client hardware (laptops, desktops, servers)
- Undertaking varied and interesting project work for clients, giving you opportunities to extend your skills and work with other team members in the business.
- Monitoring client’s IT services remotely and taking ownership of issues when required.
- Conducting training to the internal Service Desk team on occasion.
Core responsibilities:
- Work with various cloud service management tools including Azure Active Directory, Office365, SharePoint, Mimecast and other client specific applications.
- Experienced with VMware vSphere 6.5 infrastructure.
- Monitor and troubleshoot IT availability and performance issues and ensure any necessary action is taken using remote supporting tools.
- Manage backup and disaster recovery systems and monitors, including Veeam, AvePoint, DFSR and Backup Assist.
- Support the junior Service Desk team members as a point of escalation for IT troubleshooting.
What they need from you?
- Experience working within an IT helpdesk environment.
- 2+ years’ experience using Microsoft technologies for server and desktop support, working with Azure Active Directory and Office 365 management to support end-users.
- An aptitude for good customer service with a friendly and professional attitude.
- A determined and positive problem-solving mind-set motivated to see the challenge through to resolution.
What’s in it for you?
- They’re a family, a friendly bunch with passion, ambition, and who thrive on teamwork, learning & development.
- They’re committed to your personal career growth and will provide you with opportunities to further your technical skills and progress within the business.
- Profit share, BUPA health care & 5% contributory pension
- 33 days holiday (including bank holidays), increasing every 2 years you work with us
- A wide variety of company socials
Due to the nature of the role your application will only be considered if you are already in and able to work in the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role.
