Job Title: Helpdesk Team Member
Location: Ulverston, Cumbria
Salary: £22,000 to £28,000 per annum
Job Type: Full Time, Permanent
The Company is passionate about independent retail and provide quality, specialised EPOS and ecommerce solutions for retailers to help them analyse and grow their businesses. They focus on cycle, outdoor, equestrian, water sport, lifestyle fashion and other similar sectors so a keen interest in one of these areas would prove beneficial.
Their aim is to provide a high quality product and service for retailers that empowers them to improve their efficiency and profitability. Simple, powerful, affordable.
They are a friendly company of Geeks, Nerds, Creatives and Business Brains. They strive to create an open and inclusive atmosphere but we’re competing in a challenging marketplace with an ever-increasing set of customer expectations and this keeps their focus on maintaining high standards at all times.
Responsibilities:
- Provide first class support to existing customer base
- Analysis of problems and issues, seeking resolution or appropriate training
- Effectively escalate support cases to the internal development team when required
Key Requirements:
- Prior knowledge of retail businesses / Retail experience
- A sound grasp of ICT skills such as using MS Office
- Strong verbal and written communication skills
- Able to work to deadlines
- Resilient and upbeat attitude
- Ability to be able pick up new systems with ease
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Managed Services Advisor, Technical Customer Service Advisor, 1st Line Technical Support, IT Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Support Engineer, 2nd Line Technician, 2nd Line Support, IT Support Analyst, IT Helpdesk, IT Service Desk Technician, Desktop Analyst, IT Support, 1st Line IT Support, Helpdesk Support, 1st Line Support Engineer, IT Infrastructure Support Analyst and 1st Line Support Technician may also be considered for this role.
