Job Title: Service Coordinator
Location: Scarborough
Salary: Competitive
Job type: Full Time – Permanent.
We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.
Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.
No two days are the same and variety is a key part of life for our team at Dale. There’s always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.
Why you’re our kind of person:
We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It’s an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there’s a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.
The Role/What you’ll do:
- Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works
- Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required
- Ensure all aspects of work are arranged including engineer access, parts and equipment
- Manage all jobs through to the point of invoice as efficiently as possible
- Liaise with other internal departments as necessary to meet customer requirements
- Work closely with the Generator Operations Manager to deliver contract efficiencies
What’s important to us:
You will thrive in a fast-paced environment, as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. Previous experience in planning/scheduling and customer service is essential.
Additional Information:
Teamwork is where it starts;
As a solutions business, teamwork is our bedrock. From our design and project management teams to the engineering team and customer service, all our teams work together to not only deliver the best customer experience possible but to support their colleagues both day-to-day and with their long-term career aspirations.
Our values:
- Do the right thing.
- Be the difference.
- Love our customers.
- Never settle.
- Look forward.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of:, Planner, Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
