Job Title: Service Coordinator
Salary: 20-30K Depending on experience
Location: Reading
Job Role: Full time/permeant
WE ARE HIRING!
IMMEDIATE START AVAILABLE
We’re a family business that has gone from strength to strength over the past 15 years, from our humble beginnings in commercial refrigeration. We have evolved to offer air conditioning and ventilation to homes and businesses across the south, specialising in keeping families comfortable all year round.
The objective of this role is to provide a link between the customer and the engineer, ensuring that service visits/installations are carried out in the most effective way and to the satisfaction of their customers. You will work well under pressure in this busy office environment and have excellent communication and customer service skills.
Duties include but are not limited to:
- Receive Service Department phone calls and emails
- Send quotes for small works: (maintenance and call-outs) training provided
- Coordinate service dept engineer schedules
- Great Communication with service engineers and customers throughout the day
- Schedule periodic maintenances
- Communicate with the technical department regarding larger work
About you:
At ProtoCool we are looking for someone:
- With Industry experience preferred – not essential
- Confident on phone – essential
- Computer literacy – essential
- Great communication skills – essential
- You must be super organised
- Full training on operating software available
Benefits:
- Annual Bonus Scheme
- Quarterly corporate events
- Friendly management team
- Lively office environment
- Office refreshments
- There is opportunity to later progress onto a service manager position
If you’re interested in the role and would like to put yourself forward, please hit APPLY
Please note; due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.
Candidates with the experience or relevant job titles of: Administrator, Office Assistant, General Assistant, Administrative Assistant, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, Office Admin, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
